Payment:
Your payment is always made to eBay ( not the seller ) but may appear on your statement as " PayPal "
Delivery time:
The eBay quoted delivery times are always " estimates " not guaranteed, because Royal Mail and any other carrier, may experience delays.
Guarantee:
Your purchase is covered by the eBay 30 day money back guarantee against damaged items, wrong item sent, not as described and missing parts, so if you do have a problem, just let us know, use the " Contact the seller option" we aim to reply same day.
Returns:
If you need to return an item, use the " Contact the seller option" , look at your purchase history for the item and the option to contact the seller. We always try to reply same working day.
Shipping:
Your order will always be sent to the address provided on your order ( be sure that is correct ) with good packaging, printed label, tracking information, insurance and a signed delivery service, even if signature services are adapted to meet new Royal Mail requirements. Your tracking number will allow you to check with Royal Mail or any other carrier with tracking services.
Quality:
Your item will always be new ( unless otherwise described ) and an original manufacturer factory product. We also provide below instructions to test any infra red remote yourself which may be useful to test remotes in your home. Note that if you have just moved into a new home, you are unlikely to know if the electric fire already installed is fully working when you do not have a remote, so it is possible a new remote will NOT work if that fire is faulty, so please contact us for help.
Instructions:
The instructions for your remote control will be found in your electric fire user manual, but we know that sometimes you just dont have the instructions, please contact us and we can look for that for you, if it is available.
Feedback:
When you get your product and your happy, please consider leaving a 5 star rating. If you need us to do more for that 5 star feedback, just ask us, because we take pride in our service to you and the reputation we work hard to build on eBay.
Note that if you leave feedback comments that your not happy, without asking for help first, then there is no opportunity to make it right, as feedback is the conclusion of the transaction.
Tips and useful information ref IR REMOTE CONTROLS ( NOT RADIO RF TYPES )
IF YOU HAVE A FIRE REMOTE THAT looks to be in GOOD CONDITION BUT DOES NOT APPEAR TO WORK....
here is a way to prove the remote is good or not.
first, put a good new battery or batteries in the fire remote.
Take your working.... TV remote ( something you know is working )
turn on the camera on your mobile phone
point tv remote at the camera and press each of the buttons on the remote, you need to test each button, you will see the infra red led flash on the phone screen ( you can't see it with the naked eye )
If you see nothing, then you may have a mobile phone that has infra red filters, so try with a friends phone, different make or model ! ( remember, you know the TV remote works, so it must be the wrong type of mobile phone for this test )
Once you have a phone that shows the infra red working on your good tv remote,
your ready to test your fire remote in the same way.
If your fire remote DOES flash on the camera screen, that indicates the remote is GOOD and your fire is faulty,
so a new remote is not going to solve your problem.
if your fire remote does NOT flash blueish/ purple light on the camera phone, then you can be pretty sure you have a FAULTY fire remote, or maybe the battery you fitted was no good, check again if in doubt.