The returns policy on each listing outlines; when the return period begins, the length of the return period, and the person or persons responsible for expenses endured by return postage. PF Jones does not accept returns outside of the time frame stated in the returns policy.

All items including Click & Collect orders must be sent to the PF Jones returns address. It is the customer's responsibility to ensure the safe transit of all returned items.

All returns must be authorised by a PF Jones employee and accompanied with an RMA number. Returned items must be in the original condition with no signs of fitting or use.

Subsequent to PF Jones receiving a returned item from the Buyer, PF Jones endeavours to inspect the item within 7 working days. Once the inspection is complete, the Buyer will be contacted directly regarding a refund or to explain any issues raised as a consequence of the inspection.

Subsequent to the PF Jones' inspection of a returned item, where required, PF Jones endeavours to refund the Buyer within 7 working days. Refunds can only be issued to the Buyer via the original payment method.

Any item that is made to order cannot be cancelled or returned to the Seller. The Buyer will be made aware of any item that is made to order in writing prior to an order being accepted.