Guarantee
Everything we sell is guaranteed to work.
Everything we sell is also cleaned & tested before we list it, so buy with
confidence! If you have any trouble with your purchase, feel free to contact us
through eBay and we will be able to help you. Any defective items can be
returned for a full refund.
You receive what is
pictured
It is important to note that anything that is not
pictured will not be included. Items described as "complete CIB" mean
that they include the game (C)artridge/disc, and the (I)nstruction manual, and
the (B)ox/case. Extras might be present (for example: posters, inserts,
leaflets, bonus items, etc.), but are not included unless pictured. Any code
(like DLC) that is included should also be considered as already redeemed, whether
the game is new or used as we can not guarantee that they will work. If you
want specific informations about this game or for any question, feel free to
contact us via the ebay mailbox.
Shipping
Every orders is shipped in a maximum delay of 3
days (doesn’t include the weekends). We mostly send items in Canada Lettermails
option, without tracking but with a free shipping cost. Every consoles or items
that are too big for the lettermails shipping's option are also sended in
Expedited Shipping.
We mostly send our items (NES, N64, SNES cartridges
for example) in a standard brown envelope that aren’t padded with bubble due to
the fact that we can’t use the Lettermails option if we put those cartridges in
a bubble padded envelope (because it’s too big). If you buy a expansive game
that requires a tracking number we normally use a bubble envelope.
Buying a Console
When you buy one of our Consoles, there is a
Sticker: Warranty Protection (DO NOT REMOVE SECURITY SEAL, WARRANTY VOID IF
SEAL IS REMOVED) with a security number, you won’t be able to return the
console without that sticker so think about it twice before taking it off.
Items condition
Here is how to interpret the item's condition. This
gives a general idea of the condition, but the pictures are usually the best
way to get an idea of the condition. You can also contact us if you need any
additional details. It is important to keep in mind that we only sell
secondhand products, so you should not expect perfection as any game will have
traces of their previous owner. We voluntarily do not use terms such as mint or
like new since we believe they create unattainable expectations.
"Brand new" is used for items
which still have their original seal, which mean we can’t show the insides
without removing the seal. There might still be some cosmetic blemishes, so
please refer to pictures or contact us for more details.
"Very Good" means that even though
it's been used before, the game is generally very good-looking. It might still
have minor signs of usage which can easily be overlooked, but is still in
overall very good shape. Any blemishes would be minor, such as slight shelf
wear or very light scratches. This is the highest condition that we use since
we do not believe like new can accurately describes used products.
"Good" applies to the majority of
items. It means that the item has cosmetic problems that are more or less
noticeable without being dramatic. The picture should give a better idea of the
exact condition. For instance, common problems include stickers or sticker
residue, noticeable wear, scratches on disc, etc. Those items still work and
should satisfy most gamers.
"Acceptable" identifies games that
have major cosmetic problems, even though the game is still in working
condition. Problems can vary from torn labels to crushed boxes and other
similar problems. These items are mostly recommended for those who just want to
play, but you should steer clear if you care about conditions.
"Used" is used for items which are
harder to describe with our usual conditions. This applies mostly to lots since
the conditions will vary, and to in box consoles since there are so many
details that is is hard to use a single descriptor. The pictures should help,
but feel free to contact us if you require additional details.
Sealed Game
If you buy a SEALED item, for example a Nintendo 64
Sealed game, it’s because it’s a collector item. If you decide to OPEN the
game, there won’t be any return possible.
Customer
service
If you have any questions, demands or you need help
with an order, you can contact us at any moment, but take note that we answer
to our questions from Monday to Friday, between 8AM and 9PM. You may have a slower
answer the week-end.
Nous sommes bilingues, donc vous pouvez aussi bien nous contacter en
Français ET / OU en Anglais.