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Payment

All items are dispatched from our warehouse in Melbourne, Australia.

Additional postage charges may apply for rural areas. Under normal conditions, delivery will take between 2-7 business days after dispatch, depending on your location. Remote areas will require a longer delivery time.

You will be given a tracking number once the parcel has been dispatched. Please use it to track the delivery status of your order.

Pick-up is also welcome at our warehouse based in Nunawading, Victoria.

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used depends on the size and weight of each item as well as the delivery location.

Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

We currently dispatch only to addresses within Australia.

We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.

Buyers must agree with the above postage and handling terms before purchase.

Delivery details

Bank transfer and all major credit cards through PayPal.

If you are making a bank transfer, please put your exact eBay username as a reference. Otherwise, it will take longer to identify and clear your payments.

Terms of sales

We accept returns. Please contact our customer service team immediately if:

• You changed your mind and wish to request a return

• Your product was damaged during transit

• You wish to make a warranty claim for any product you have purchased

• You are not satisfied with any product that you have purchased

Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. We ONLY accept returns in their original package and condition with pictures evidence. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders canceled while in transit.

About us

If at any point, you have any issues with your order, please do not hesitate to contact us via eBay message.

We do our best to provide excellent customer service and after-sales support, so when you receive your item, please leave positive feedback about our service.

Before leaving any negative feedback, please message us first to see if we can help you. As part of our service to our customers, we strive to resolve every issue that comes our way, no matter how big or small, whether it’s to do with postage, faults, quality, or warranty.

Drop us an eBay message via the "Contact Seller" link and we will reply within one business day.