Payment
Payments must be made
within 3 business days, otherwise and unpaid item case will be opened on eBay.
If you do purchase an item by mistake please contact us immediately. We can
only cancel the order before it ships, not after it ships. Ohio residents will
be charged local sales tax. We accept PayPal only in our eBay
store. (This insures a safe secure transaction for both the buyer
and seller.) Please read the entire listing and make sure that it will fit your
specific application before buying. We are not responsible for buyers who fail
to read the listing before buying.
Shipping
We use USPS and UPS
for all of our shipping. We typically ship out within 1 business day of
receiving a cleared payment. If you would like a faster shipping service such
as next day or 2 day air please give us a call. We are not liable for delays
that are out of our control, such as weather, delays caused by the USPS,
disasters, or other unstoppable events. All packages do NOT include
insurance, you must contact us if you would like to add insurance. We are not liable
for un-insured packages that get lost or damaged, un-insured packages are the
liability of the buyer. We are not responsible for buyer mistakes!
Please read the listing before buying and check your address before submitting
your order.
Combined Ordering
Please add all items
to the "eBay cart" before checking out. Be sure to check out our eBay
store by clicking on the "visit store" link in the upper right hand
corner in the "seller information box" of every listing.
Contact us
If you have a
question about a part or need assistance with an order click on the
"Contact Seller" link in the upper right hand corner of each listing.
Or give us a call M-F 8am-5pm Sat 9am-3pm eastern standard time. Please ask for
Julie. Since eBay no longer allows us to display our phone numbers in the
listing please find our phone number in the last picture of each listing OR
google "John's Performance Shop Carey OH" and it will bring our
number right up.
Returns
Item may be returned
for exchange or refund within 30 days after item is received, NO EXCEPTIONS.
No returns on used
items, clearance items (exchanges are accepted on clothing clearance items only
see "clearance items" for more information) or large heavy items such
as ATV bumpers, angle bars, tire racks, tires, ect. So please read the listing
and ask any questions before buying.
Item must be in
original condition & packaging with all tags attached.
Any items that are
open (if the item is in a bag with a hangtag or special packaging), used, worn,
missing parts out of the kit (such as screws/nuts/ect.), contain smoke odor,
pet hair or anything not in the original new condition will be charged a 20%
restock fee. We need to be able to resell the item in new condition. If we have
to discount the item you returned in order to resell it then an additional fee
may be charged depending on the severity of the damage/use. In extreme
conditions if the item is heavily worn no refund will be given and the part
will be thrown away.
All baseball style
hats must be returned in original condition. No envelopes or flat boxes. No
crushed hats will be accepted. Also please package all items with care. If the
item is received broken or damaged, due to lack of packing, no refund will be
given.
We do NOT pay for
return shipping. Return shipping is the buyers responsibility.
We strongly recommend
using a traceable means of shipment for your returned items as we are not
liable for items lost or damaged in transit.
Original shipping
charges are non-refundable.
CLEARANCE ITEMS
No returns on
clearance items, all sales final. Clearance items will be marked
"Clearance" in the title and in the description. These items are
being sold at our cost or slightly over our cost (no more than $10 above our
cost). We lose money on every one of these listing especially with the 12%
ebay/paypal fees and the free shipping so we cannot afford to accept returns on
these items. The only exception to this would be clearance clothing can be
exchanged only within 14 business days of receiving the item for another item.
You will be responsible for return shipping. You must call us to exchange these
items. No clearance exchanges will be done through ebay.
International shipping
International buyers if your package is
returned to us because it was undeliverable, only the purchase price of the
item(s) will be refunded. The cost of shipping will not be refunded to
you. Taxes, duties, brokerage fees, import fees, and customs fees on items
shipped internationally are the responsibility of the buyer; they are not
included in the sale price.
First class mail can take anywhere from
3-8 weeks. Priority mail can take anywhere from 8-12 business days. At times
things will get stuck in customs. It can be in customs 1 day or weeks, I have
no control over this and if it does get stuck in customs there will be a delay.
Please keep in mind high volume times such as Christmas will also cause a delay
in getting through customs.
We will not mark merchandise below
value or as "gifts". NO EXCEPTIONS!
International buyers if you would like
combined shipping please hit the “buy it now” button on all the items you want.
Then wait to pay until I have sent you a combined shipping invoice. If eBay
will not let you do it that way then go ahead and pay for all the items and send
me email. I will then send you a refund for combined shipping via PayPal.
Feedback
If you are not 100% satisfied with your
transaction please contact us before leaving feedback or detailed seller
ratings. We strive for positive feedback and 5 star detailed seller ratings for
each and every sale. We to want to provide you the buyer with the best
experience possible, please contact us at any time with your concerns.