Shipping

·        Shipping Address: 
　

We only ship to the confirmed address provided by eBay. Before you pay, please make sure your address  on eBay matches the address you would like us to ship to.

·        Preparing and Delivery Time:

Normally it will take around 5-10 days for shipping preparing  and international shipping by DHL, EMS, UPS FedEx or TNT (This really  depends on where the item is located in---USA  or European Warehouse or  China Warehouse). Tracking number will be available within 1-2 days after  delivery. Any unexpected shipping delay will be  informed from us in advance  by email.  

*** Free  shipping is ONLY valid for below areas:

1)    Hong Kong, Taiwan, Macau, Singapore,  India, Japan, South  Korea, Malaysia, Thailand, Indonesia.

2)    USA, Canada, Mexico, New Zealand, Australia.

3)    UK, France, Germany, Austria, Netherlands, Italy, Finland,   Sweden, Denmark, Norway, Switzerland, Belgium, Spain, Portugal, Poland

** We strive our best to provide you the most reliable,  affordable way of shipping service. But sometimes international delivery  is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact us immediately for  further assistance. Thank you for your understanding.

***Import  charges or fees  (customs duty) should be the buyer's responsibility. We  are not responsible for it, buyers are responsible for any customs duty/tax   if occurs!!!

** If the item is located in USA or European warehouse, it means that we have pre-paid importing duty and tax for buyer only other   country buyers may also face the tax issue. 

Return and Warranty

·        Return: 
　

We accept returns or exchange within the promised time upon your receiving the item (normally it will be within  30 days). The buyer is  responsible  for all further shipping fees!  For exchange due to quality  problem, we will pay shipping cost.

**We will do a full inspection and standard packing before international shipping to avoid any shipping damage. However, if any parts  broken or missed upon your delivery, please contact us by email for  solution immediately. At most of time, you will be replied less than 48 hours.

·        Warranty:

 Normally  we offer 1 year quality warranty  and guarantee for bike frame and fork, and other parts and accessories  related to our bikes. Damage due to customer's wrong  operation is not include in this warranty.

** Please note that different issue or problem might result different solution and handle time, please give us an reasonable responding time (1-2 business days) to resolve any problem if in any case you are not satisfied with the item or  our service. At most of time, you will be replied less than 48 hours.

·        Other Issue:

 All  items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our  part. However, to avoid any potential oversights, we respectfully request  your assistance in helping us to make this a mutually satisfactory  transaction by THOROUGHLY reviewing item description and photos, and  asking all questions PRIOR TO BIDDING.

** Please Note that size and color representation are subject to   manufacturing variance and may not be exact. Also note that monitor   settings may vary from computer to computer and may distort actual  colors.  Please read these terms thoroughly before placing your bid.

Customer Service

We back our commitment with super service and a customer 100%  satisfaction guarantee, so please FEEL FREE to contact us any  time  before and after your purchase by email.

We are responsible pro bike seller and open to any questions you  might  meet and would like to try our best to solve it with you at  the first  time.

If you are satisfied with our products and service, please leave  us a positive feedback. Please  kindly CONTACT US  BEFORE you leave any negative feedback or open any dispute on  eBay and PayPal. We understand the concerns and frustrations you might have, and will  try  our best to resolve the issues. 

Please at least allow 24 hours for us to response. If you do not receive any reply from us, please check your  email ensuring your mailbox has not reached full size. 

If you place the order by mistake or change mind to cancel the order,  please contact us for confirmation within 48 hours of the auction end  time.