DELIVERY INFORMATION (Please read before ordering)
Please note that we offer fast and free delivery only to selected post codes areas. Please leave a note at checkout with an updated mobile number for delivery purposes. We offer a ground floor, single person delivery service only. Deliveries are made to the communal door of your property and couriers are not authorized to take the product any further. Please ignore the estimate delivery date given by eBay as these are only estimatedWe will notify before sending order and will confirm delivery date and delivery time-slot about 4 to 5 hours Please do not book any days/holidays off work until you will receive delivery notification from us Most deliveries are within one week from the date of ordering. Please do not dispose of your existing bed/mattress until you have received the delivery.Additional Delivery Charges
The following postcodes have an additional £30 delivery charges (6-12 working days delivery). DG, FK, LD, LA, SA, CT, SY, BN, BH, LL, IP, CA, CO, NR, SN, TA, SP, TN, BA, KY, PH, KA. To pay £30, please see the link. https://www.ebay.co.uk/itm/292386460480
No Delivery Service to the following post codes- KW, IV, PH, PA, TR, DT, LD, ZE, IM, JE, GY, HS, AB, TQ, PL, DD, EX, TD, G63, G84, G83
- If we receive an order for any of the above areas, we have a right to cancel your order with a full refund without any notification)
- No delivery to any off-shore islands, remote location, this includes The Isle of White, Northern Ireland, Jersey and any Channel Islands.
Damages
All damaged goods must be reported within 24 hours of receiving your order. Please thoroughly inspect the goods before signing the paper and do not sign the delivery papers if the goods have been damaged in any way. The company will not be responsible for any losses if the delivery is signed for and then reported afterwards.
Returns Policy
Our products come with 30 days money back guarantee and the products have a 12 months warranty.If there any manufacturing faults with the product, please contact us and we will resolve the issue by sending a replacement product or collect the product and refund the amount (if the issue has occurred within 30 days of delivery). Please report any damages to us within 24 hours of the delivery. Any damages reported after 24 hours will not be accepted. The product should be in original condition and in the original packaging. Mattresses are strictly non-returnable once they have been used/slept on, as per consumer contracts Regulation by Law. Our products are made to order. Therefore, once the order has been dispatched, we will not accept any returns due to color or size of the bed(dimensions not fitting in the room), and mattresses due to firmness.
Feedback
We really appreciate and value our customer’s feedback. We want to make sure that our customers are satisfied with every part of their experience from selecting your product to receiving the product. Therefore, if you have any issues with our product, we ask that you please contact us before leaving any negative or neutral feedback and we will try our best to resolve your issue within 24 hours. We work hard to keep our customers happy. However, being humans, we cannot avoid human error. Once more, if there are any issues, we will make sure that we will resolve the issue within a timely manner.