Returns: We will refund item within 30 days of customer receipt. Item must be returned in condition it was received in (not used, worn, washed or modified). Please email us for RA# before sending item back. Exchanges: If you would like to exchange your item for another size please email us for RA#. Leash must be returned in new condition. We charge a $12 return shipping/handling fee. Customer pays shipping charges for exchanges and refunds. If free shipping is offered at time of purchase the actual shipping cost to customer will be removed from refund. If you have any questions or need assistance please email us through eBay. Happy to help. Thank You |