FENIX Training and Development - The Online and e-Training Specialists

There has never been a better time to invest in Training and Development.  OK, yes there is a Global Recession at present but this should be viewed as an opportunity to plan for the future, not an opportunity to cut the Training Budget.  Invest in your employees now and you will:

What happens if you stop investing in training?

When you stop investing in training, people are likely to stop feeling committed to your organisation. Even in a recession, they’ll start looking around for other roles. They’ll assume that lack of training means that either they, or the organisation as a whole, are on the way out. The result? Rising turnover, poor recruitment and lack of skilled staff. Potentially, even, a failing organisation.

Don't commit corporate suicide, invest in your future success now!  Take a look at how we can help you:


 

Communication Skills

 

 

On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. Our ability to exchange ideas with others, understand others' perspectives, solve problems and successfully utilize the steps and processes presented in this training will depend significantly on how effectively we are able to communicate with others.

 

The act of communicating involves verbal, nonverbal, and paraverbal components. The verbal component refers to the content of our message‚ the choice and arrangement of our words. The nonverbal component refers to the message we send through our body language. The paraverbal component refers to how we say what we say - the tone, pacing and volume of our voices.

 

In order to communicate effectively, we must use all three components to do two things:

 

  • Send clear, concise messages.
  • Hear and correctly understand messages someone is sending to us

 

 

Course Content

 

  • Types of Communication
  • Body Language
  • Barriers to Communication
  • Listening Levels
  • Two-Way Communication
  • Communication Styles
  • Forms of Communication
  • Communication and Teams
  • Dealing with Difficult Communication
  • Giving Bad News
  • Conflict
  • Managing Conflict
  • Role Plays

 

 

Here’s what you will receive:

 

  • PowerPoint Presentation
  • Delegate Workbook
  • Session Icebreakers
  • Communication Skills Action Plan
  • Communication Handbook with Case Studies
  • Communication Skills Questionnaire
  • Delegate Handouts and Exercises

 

 

Effective communication is the key to get you to where you want to be in your life. Communication is an essential skill for successful business and personal relationships. ‘Man is not an island’ – communication has the power to destroy , or build relationships.

 

Communication has an impact whenever it occurs – we can use communication to influence every interaction in a positive way, by developing the skills needed to communicate effectively.

 

The ability to connect and build rapport with other people is a foundation life skill, and should ideally, be actively developed from an early age. It is a learned skill, and can be learned and used at any age.

 


This training package will be forwarded to you via e-mail once your payment has been processed.


If you have any other training or development requirements please feel free to get in touch with your requirements.