· Our goal is customer satisfaction!
· Items are generally shipped out the next business day after your payment has been cleared (Sat.&Sun. Excluded.)
· Orders from the UK will be shipped out via Royal Mail or Hermes.
· The shipment usually takes 2-5 business days(Saturday and Sunday and Public holidays Excluded).
· If the item is defective or you are not satisfied with our products. Please kindly contact us before you open the return request. We provides 30 days Money Back or Exchange Warranty.
· If a non-defective item is returned for refund, it must be returned in its original condition and packing, without physical damage, except damaged in transit.
· All returns must be pre-approved and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. Please message us first to issue returns authorization.
· Note: We will issue a refund when we have received the returned items.
· We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback,so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!
· If you are satisfied with our service, please leave us a Positive Feedback, and we will do the same for you.
· Please contact us if you are not satisfied with the item when you receive it.
· All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-send your email and we will reply to you asap.