Communication
Please, feel free to contact us with any questions, offers or delivery modifications! We will answer all your questions within 24 hours.
Payment
Please, be sure you will be able to make a payment within 24-72 hours after the purchase was made. If we haven't received a payment within 48 hours, an unpaid item case will be opened AUTOMATICALLY.
Shipping
The item will be shipped via USPS Priority Mail the next business day the payment received (before 4.00 pm EST). Handling time is 2-3 business days. We do not ship packages on Saturdays and Sundays, also we won't be able to ship the package if USPS office is closed due to a holiday.
All of the packages are insured
If you need express delivery, or would like to request a different delivery carrier please, contact us before buying, or bidding!
Returns
Please, keep in mind that we don't generally accept returns.
If you have any problems or concerns about the item you've purchased,
please, contact us immediately. We will do our best to resolve any issue you might have and strive for a personal and pleasant buying experience with every transaction. In the event a return is approved, we will reserve a 20% restocking fee that will reflect in the refund.
Feedback
If you are satisfied and happy with your purchase, please, take a moment to leave a positive feedback for us, and we will leave a positive one for you immediately! If you are not happy with the purchase, please, don't leave a negative or neutral feedback, CONTACT us first, and we will do our best to resolve the problem.
As always, thank you for choosing Sophie's Treasures!