ABOUT US 

About Lyal Eales Stores

Lyal Eales Stores are the ultimate, Australian-owned providers of camping, fishing and outdoors gear for the avid, adventurous Australian. As well as stocking tools, automotive, work wear, home wares, kitchen wares, gardening, hardware and RV camping and portable refrigeration.

Business hours:

·         9am – 5:30pm Melbourne time

·         Monday to Friday (Closed Public Holidays)

·         We check messages every couple of hours

DELIVERY 

• Please note item/s will be delivered during business hours, if no one is present to sign for receipt of goods or authority to leave unattended has not been given the item/s will be returned to the depot for collection.
• We use Australia Post for all our smaller items and if no one is home it will go to your local post office for collection, you will have 10 days to collect otherwise the item will be returned to us and it will incur another postage charge to have it sent again.
• If the item is larger than 105cm or 22kg we use Toll IPEC and if you miss the delivery the item will return to the nearest Depot for Collection, (can be quite far for some) We recommend having most items sent to your place of work or to someone who is home (We can’t send to PO BOX’s with Toll IPEC), If you miss the delivery and wish to have it Re Delivered it will incur a $35 charge that the buyer will pay for before organising.
• Delivery times do vary depending on your location, the ETAs provided by eBay are a GUIDE ONLY and we cannot adjust or control what eBay gives as an ETA. Once it leaves our Warehouse, we don’t have any control on the postage.
• We will ship items to the address provided in eBay unless otherwise notified, please make sure your information is up to date as any loss from the provision of incorrect details is at the buyer’s expense.
• We are able to organise pick up from our Maryborough Warehouse. Please allow for 2 business days handling time and we will call you to confirm items ready for pick up.

RETURNS 

Change of Mind Returns

• If you change your mind on an item purchased, you can receive a full refund less the shipping costs you paid to get the product to you. Goods must be returned in original unopened condition, with proof of purchase, within 30 days of the purchase date. You, as the buyer are responsible for the return freight cost. We suggest sending back via a trackable method. Contact us via eBay messages to arrange the return

WARRANTY CLAIMS 

•          All warranty claims must be directed to our Customer Service team by sending a message to us through eBay.
•          In order to make a claim, you must provide details of the defect or damage in relation to which you are making a claim under the Photographic or video evidence of the defect or damage, where applicable or whichever we think is necessary to assess the problem. Where goods are damaged in transit, details and images of the damaged shipment. You must provide photographic evidence of the damage before receiving a repair, replacement or refund.
•          Our customer service team will provide you with instructions as to how the goods may be returned to us at our expense. Please note- Items returned under a "warranty claim" that are deemed in perfect working order, will have a 20% restocking fee applied before any refund is processed. Please do not confuse a "change of mind" with a warranty claim.