PRODUCT INFO
Name: Mega Ten Toothbrush 2P Refill Heads
Age Range: 3 Years +
Made in Japan
<Above photos are for illustration only>
SHIPPING
We will try to dispatch your order on the
same day (except weekends and public holidays) when the payment is cleared.
Shipment will be on the next business day.
Please note that we will not dispatch your order on the same day when the order
comes through after 10pm in the evening. In that case, the order will be
dispatched the next day and the shipment will be the day followed.
CUSTOMER SERVICE & FEEDBACK
We appreciate you contacting us for any
questions you may have, that are not included in our listing information.
We strive to answer all messages as quickly as possible. If you have not heard
from us after 24 hours, please check your spam mail filter setting in case our
replied email has been blocked.
Please ensure to quote the eBay Sales Reference number or item number when
making enquiry on an existing purchase, and if possible, include any email
conversation history to assist us answering you email promptly.
We appreciate your positive feedback and we will leave positive feedback for
you after your payment has been received. Should you have any concerns or
comments prior to leaving a neutral or negative feedback, please at least give
us a chance to find out the cause of your dissatisfaction and if possible to
offer our assistance to reach an amicable agreement. We value our customers so
that if you have a problem we are always here to offer help. Negative feedback
is the last resource and we will consider the transaction as completed.
RETURN POLICY
We stand behind everything that we sell
and will do everything possible to assure you are satisfied. When you receive
purchase that is not 100% satisfied, please email us and we will do our best to
make you happy.
If you still want to return your purchase, simply ship the item(s) back to us
and we will refund your original purchase price less (a) the original shipping
charge, and (b) a handling fee of $15 or 10% (which ever is greater).
We must be notified of the intention to return the items within 5 days of
receiving the item, and in case of the normal postage AU wide, it will be
deemed to receive the item in the 4th day after posted out. The original items
must be returned to us within 15 days of receipt. Please be aware that all
items purchased in new condition and then used (even once) are not returnable.
Items returned must be in the same condition that they were received. All
returns will be inspected prior to a credit being issued.
WHOLESALE
We do bulk orders and wholesale. Please
check 'WHOLESALE' category on ebay store home page for details.