Please note: NOT all remotes will have batteries supplied by manufacturer to comply with postal restrictions.
Payment:
Your payment is always made to eBay ( not the seller ) but may appear on your statement as " PayPal "
Delivery time:
The eBay quoted delivery times are always " estimates " not guaranteed, because Royal Mail and any other carrier, may experience delays.
Guarantee:
Your purchase is covered by the eBay 30 day money back guarantee against damaged items, wrong item sent, not as described and missing parts, so if you do have a problem, just let us know, use the " Contact the seller option" we aim to reply same day.
Returns:
If you need to return an item, use the " Contact the seller option" , look at your purchase history for the item and the option to contact the seller. We always try to reply same working day.
Shipping:
Your order will always be sent to the address provided on your order ( be sure that is correct ) with good packaging, printed label, tracking information, insurance and a signed delivery service, even if signature services are adapted to meet new Royal Mail requirements. Your tracking number will allow you to check with Royal Mail or any other carrier with tracking services.
Quality:
Your item will always be new ( unless otherwise described ) and an original manufacturer factory product. We also provide below instructions to test any infra red remote yourself which may be useful to test remotes in your home. Note that if you have just moved into a new home, you are unlikely to know if the electric fire already installed is fully working when you do not have a remote, so it is possible a new remote will NOT work if that fire is faulty, so please contact us for help.
Instructions:
The instructions for your remote control will be found in your electric fire user manual, but we know that sometimes you just dont have the instructions, please contact us and we can look for that for you, if it is available.
Feedback:
When you get your product and your happy, please consider leaving a 5 star rating. If you need us to do more for that 5 star feedback, just ask us, because we take pride in our service to you and the reputation we work hard to build on eBay.
Note that if you leave feedback comments that your not happy, without asking for help first, then there is no opportunity to make it right, as feedback is the conclusion of the transaction.