Your purchases are guaranteed with us. If your item has not arrived within 14 working days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and 14 working days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 working days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbors) even if you have not received a card from your postman.
We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).
If customers are not satisfied with our product, simply return the item to us in an
unused condition and we will make a refund once we have received the item.
If unwanted goods are not returned in
original packaging, or the goods have been returned damaged, used or amended, returns will not be accepted. If we do get your item back damaged when an item is no longer required, you are liable to claim from the courier you used to send the goods with.
Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.
In the rare event that you have a problem with your item please contact us through the eBay message service and we will do our best to help.
Please note it is imperative that any item delivered by courier is checked on delivery, if you have instructed someone to accept delivery on your behalf then you must inform them of this condition, if you sign without checking the part then no claims for damages can be accepted, all damaged items must either be rejected or clearly signed received damaged.
All damaged items must be reported to us within 24hrs of delivery using the eBay messaging service.
If you receive an item that you wish to return as not required then you must enclose the original invoice with a brief explanatory note
you will be responsible for return postage and packing charges we recommend the use of a signed for service.
We are Claanto11 based in the UK. We offer high quality products at lowest possible price to our customers.
