Returns
& Refunds
All items
that we sell will be used and some will be quite old. And therefore we do our
best to describe all items as best as possible, all descriptions will state any
imperfections marks or damage and these statements will be supported by as many
pictures as possible. All pictures provided will be as true as taken, we do not
use any affects for the photos. Inspection and viewing of all items is welcomed
from our Suffolk Shop. If unable to view the item for yourself please do not
hesitate to ask for further pictures or ask any questions that you may have as
we will be happy to help.
Because our
items are used and second hand and described as best as possible we will only
accept returns and offer a refund if the item is found to be damaged in transit
or not as described for any reason with proof. Please be sure you wish to buy
before making your purchase.
If for any
reason there is any problem with the item, please be sure to contact us
immediately so that we can do our best to resolve this problem for you as soon
as possible.
Deliveries
All items
will be carefully looked after, where necessary items will be blanket wrapped;
fragile items will also be paper and bubble wrapped and safely secured.
Local
deliveries to the immediate local area where possible will be offered free of charge, please
contact us prior to buying so that we can insure that this is possible.
Deliveries
for local and surrounding towns and villages will be quoted and out taken by
ourselves. Please note that unless otherwise stated all deliveries will be
undertaken as a one man service to the door, should the item be of considerable
weight and require two men to lift and you are not able to assist with lifting,
please inform us prior to delivery so that we can arrange assistance.
For long
distance deliveries we will source quotes from local and reliable independent couriers.
These independent couriers are all fully insured for contents. Courier
deliveries will be a one man service to the door, please note that the couriers
cannot assist with lifting upstairs unless arranged with them direct. Please
advise prior to requesting a quote if you require a two man service and we will
arrange this for you. Deliveries during
busy periods can take from seven to fourteen days from purchase.
If arranging
your own collection and delivery via an alternative courier please be advised
that we cannot take responsibility for the item once removed from our premises.
Collections can be made within our opening hours everyday 10am – 6pm except Sundays & Mondays when we are closed, if outside of these hours please
contact us to arrange a time.