Industry Elements is a leading provider of industrial automation equipments. We offer a wide range of products, including programmable logic controllers (PLCs), supervisory control and data acquisition (SCADA) systems, human-machine interfaces (HMIs), distributed control systems (DCSs); sensors, actuators, networks, ethernet and Modbus equipments. We also offer a variety of training programs to help you get the most out of your automation system.

Industry Elements is committed to providing our customers with the best possible products and support. We have a team of experienced engineers who can help you select the right equipment for your needs. We are also at the forefront of the latest industrial automation trends, such as Industry 4.0, IoT, Safety, Compliance and Artificial Intelligence.

If you are interested in learning more about Industry Elements, please visit our website or contact us today. We would be happy to answer any questions you have and help you get started with your automation project.

You can shop safely and securely on ebay, make secure payments through PayPal or by directly contacting us via phone or email. This provides flexibility and ease of use for our customers.

At Industry Elements, we are committed to providing our esteemed clients with an exceptional shopping experience, including efficient and reliable shipping. Our shipping policy is designed to furnish you with comprehensive information to ensure the seamless processing, dispatch, and prompt delivery of your orders.

DOMESTIC SHIPPING

All products are shipped Monday to Friday through reputable carriers such as UPS, FedEx, or USPS. Orders exceeding $100 qualify for free delivery, typically arriving within 1-6 business days, depending on location. For orders below this threshold, shipping fees are determined by factors such as carrier, method, weight, and destination. Additional charges may apply for shipments to Hawaii, Alaska, Puerto Rico, and APO/FPO addresses. While we strive for same-day shipping, any delays or cancellations will be promptly communicated.

INTERNATIONAL SHIPPING

Industry Elements proudly offers international shipping, recognizing the importance of promptly delivering IT hardware products worldwide. We adhere to international trade laws and restrictions, refraining from shipping to countries under a U.S. embargo.

Shipping Carriers And Transit Times

Reliable international carriers such as UPS, FedEx, and DHL are employed to ensure swift and secure deliveries. Estimated transit times range from 7-15 business days for international shipments, contingent on destination and selected shipping method. Customs clearance processes may introduce delays beyond our control.

Customs, Duties, and Taxes

International customers are responsible for customs duties, taxes, or additional fees imposed by their country's customs authorities. These charges are not included in item prices or shipping costs. We advise customers to familiarize themselves with their country's import regulations before placing orders.

Shipping Restrictions and Embargoed Countries

Adhering to U.S. export regulations, Industry Elements does not ship to countries under U.S. trade embargoes or sanctions, including but not limited to Cuba, Iran, North Korea, Syria, and Crimea. Orders violating these restrictions may be canceled.

ORDER PROCESSING

Efforts are made to process and ship orders promptly. Orders received by 4 PM EST are shipped the same day, while those received after 4 PM EST are processed and shipped the next business day. Any issues with orders will be communicated promptly.

SHIPPING ADDRESSES

To prevent shipping-related issues, provide an accurate shipping address during checkout. We are not responsible for orders shipped to incorrect addresses due to customer errors. Address modifications after order placement should be communicated promptly.

RETURNS AND REFUNDS

For details on returning or exchanging products, refer to our Returns and Refunds policy.

By placing an order with Industry Elements, you acknowledge and agree to comply with all applicable laws and regulations, including U.S. export controls and the import regulations of the destination country.

At Industry Elements, your satisfaction is our top priority, and we have established a comprehensive return policy to address any concerns you may have about our products.

GENERAL RETURN POLICY

You have the option to return products purchased from Industry Elements within 30 days of purchase. The product must be in its original packaging, accompanied by all included manuals, accessories, and items from the initial shipment. The product must be in its original, unused condition.

DEAD ON ARRIVAL POLICY

If you receive a defective, damaged, non-functional, or incorrect item, please contact us within 2 days of the product’s arrival on eBay's message system. We will promptly arrange a replacement or refund based on your preference. Industry Elements will cover reasonable and customary ground shipping fees for returning such items. It is crucial to notify us within the 2-day window upon receiving the product.

FINAL SALE AND NON-RETURNABLE ITEMS

Certain items may be marked as final sale, rendering them ineligible for return. These may include products sold "as-is," completed or ongoing IT services, software and licenses, and consumable items like batteries and ink. Items returned in damaged, unsanitary, or incomplete condition will not qualify for a refund.

RETURNS AND EXCHANGES WITH RMA NUMBER

All returns and exchanges require a valid Return Merchandise Authorization (RMA) number, which is valid for 10 days. To obtain an RMA number, contact us at message. Returns involving opened box items, missing packaging, or accessories may result in a deduction from your refund. If you believe your order is lost in transit, notify us within 7 days of the shipment date.

RESTOCKING FEES

Restocking fees will be applied to returned products based on their condition:

• New Condition with Unopened Original Box: 20% – 30% restocking fee based on the actual condition of the box.
• Open Box: 30% – 50% restocking fee based on the actual condition of the product.
• Missing Box: 50% – 70% restocking fee based on the actual condition of the product.
• Used or Damaged Condition: 80% restocking fee.
• Shipping costs are non-refundable, and taxes will be applied to the refunded amount.

MANUFACTURER WARRANTY

While the manufacturer warranty may not apply to every product, Industry Elements provides a 1-year warranty for the products we sell.

GOVERNING LAW AND DISPUTE SETTLEMENT

All actions and transactions under this Return Policy are governed by the laws of New Jersey, without regard to conflicts of law principles. The federal and state courts in Morris County, New Jersey, serve as the exclusive forum for any related actions, with both parties consenting to the jurisdiction.

ATTORNEY’S FEES

In the event of legal action, Industry Elements is entitled to recover all fees, costs, and expenses, including attorney and accountant fees, associated with enforcing any right under this Return Policy.

Our dedicated customer service team is here to assist you and address any questions or concerns you may have about our return policy. We are committed to providing you with the best possible customer experience and will work diligently to resolve any issues that may arise. If you need assistance, please don't hesitate to contact us.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 24 hours Monday - Friday, 8 am - 5 pm EST.