Welcome to Tech-Gems!
At Tech-Gems, we're a team of dedicatedbargain hunters offering a diverse selection of treasures. If you find that ourlisting doesn't provide all the information you need, please don't hesitate toreach out for further details. Our base is nestled near Boulder, Colorado, andour doors are open from Monday to Friday. For shipping, kindly allow a 48-hourprocessing period, excluding weekends. Should you require expedited shipping,please feel free to contact us in advance, and we'll do our best to accommodateyour request. Thank you for dropping by, and we're excited to have you returnsoon!
Cancellation Policy
In accordance with eBay's cancellationpolicy, we are able to accept cancellations within one hour of your orderplacement. Once your order is processed, reversing it becomes challenging, andonce an item is shipped, cancellation is no longer possible. If you need tocancel your order after the one-hour window, kindly refer to our return policyonce your item arrives.
Shipping
For shipping orders, we kindly ask for a48-hour window, excluding weekends. Our selection typically includes multipleshipping options at current rates, all aimed at efficiently delivering from ourwarehouse to your doorstep. Our estimated delivery period spans 4-8 businessdays, including handling time, barring any unforeseen carrier delays beyond ourcontrol. We do not offer a combined shipping service. While checking out,please ensure the accuracy of your shipping address, as changes cannot be madeafter checkout. It's prudent to double-check this information, as we are unableto anticipate address errors in advance. Consequently, we cannot takeresponsibility for any inaccuracies or undeliverable addresses.
Our Return Policy
Unless otherwise specified in the listing,you have a 30-day window from the date of receiving your purchase to request arefund, subject to certain conditions:
The term "date you received yourpurchase" specifically denotes the carrier's recorded delivery date toyour residence. If uncertain, you can cross-reference this date using thetracking number online. The "return" of an item is noted when thecarrier records the delivery of the item back to our warehouse/supplier. Delaysmay result in the refusal of the returned package and a refund will not begranted. In such cases of a package arriving damaged, we require photos of thedamaged package taken from various angles before opening, and of the itemscondition. We will also need to file a claim with the carrier, and will await aresolution before a refund has been issued.
Returns for Unsatisfactory Products
Should you find your purchaseunsatisfactory or experience a change of heart, returns are welcome. However,please note that you will be responsible for return shipping costs, and we willdeduct the original shipping expense incurred when shipping the item to you.The item must be returned in its original condition, including all originalmaterials from the shipment. To initiate a return, please make a requestthrough eBay for return authorization and the appropriate shipping address.It's essential to open a return request before sending the item back, as thereturn address can differ from the original shipping facility address.
Returning Defective Products
In the unfortunate event of receiving adefective item, please inform us within 7 days of delivery. We will providedetailed instructions for the return process, and a full refund will be issuedwithin 48 hours Monday – Friday of arrival back to us.
Undeliverable Packages
It's important to note that we lack themeans to verify the accuracy of your address; only you can provide us with thecorrect information. Therefore, it's imperative that your address is correctand provides a secure delivery location. We cannot accept responsibility forincorrect addresses or if no secure delivery location is available. Failure toensure accurate and suitable address information may result in a denial ofrefund for your order.
Your Feedback Matters
Your feedback holds immense value to us.If you're satisfied with your purchase, we kindly request that you considerleaving us your feedback. In the event of any issues or dissatisfaction withyour purchase, please reach out to us first, affording us the opportunity toaddress and resolve the matter to your satisfaction. We look forward to toseeing you again soon!
Tech - Gems