Welcome
to Tech-Gems!
At
Tech-Gems, we're a team of dedicated bargain hunters offering a diverse
selection of treasures. If you find that our listing doesn't provide all the
information you need, please don't hesitate to reach out for further details.
Our base is nestled near Boulder, Colorado, and we are open from Monday to
Friday. For shipping, kindly allow a 48-hour processing period, excluding
weekends. Should you require expedited shipping, please feel free to contact us
in advance, and we'll do our best to accommodate your request. Your feedback
holds immense value to us. If you're satisfied with your purchase, we kindly
request that you consider leaving us your feedback. In the event of any issues
or dissatisfaction with your purchase, please reach out to us first, affording
us the opportunity to address and resolve the matter to your satisfaction.
Thank you for dropping by, and we're excited to have you return soon!
Cancellation
Policy
In
accordance with eBay's cancellation policy, we are able to accept cancellations
within one hour of your order placement. Once your order is processed,
reversing it becomes challenging, and once an item is shipped, cancellation is
no longer possible. If you need to cancel your order after the one-hour window,
kindly refer to our return policy once your item arrives.
Shipping
For
shipping orders, we kindly ask for a 48-hour window, excluding weekends. Our
selection typically includes multiple shipping options at current rates, all
aimed at efficiently delivering from our warehouse to your doorstep. Our
estimated delivery period spans 4-8 business days, including handling time,
barring any unforeseen carrier delays beyond our control. We do not offer a
combined shipping service. While checking out, please ensure the accuracy of
your shipping address, as changes cannot be made after checkout. It's prudent
to double-check this information, as we are unable to anticipate address errors
in advance. Consequently, we cannot take responsibility for any inaccuracies or
undeliverable addresses.
Our
Return Policy
Unless
otherwise specified in the listing, you have a 30-day window from the date of
receiving your purchase to request a refund, subject to certain conditions:
The
term "date you received your purchase" specifically denotes the
carrier's recorded delivery date to your residence. If uncertain, you can
cross-reference this date using the tracking number online. The
"return" of an item is noted when the carrier records the delivery of
the item back to our warehouse/supplier. Delays may result in the refusal of
the returned package and a refund will not be granted. In such cases of a
package arriving damaged, we require photos of the damaged package taken from
various angles before opening, and of the items condition. We will also need to
file a claim with the carrier, and will await a resolution before a refund has
been issued.
Returns
for Unsatisfactory Products
Should
you find your purchase unsatisfactory or experience a change of heart, returns
are welcome. However, please note that you will be responsible for return
shipping costs, and we will deduct the original shipping expense incurred when
shipping the item to you. The item must be returned in its original condition,
including all original materials from the shipment. To initiate a return,
please make a request through eBay for return authorization and the appropriate
shipping address. It's essential to open a return request before sending the
item back, as the return address can differ from the original shipping facility
address.
Returning
Defective Products
In
the unfortunate event of receiving a defective item, please inform us within 7
days of delivery. We will provide detailed instructions for the return process,
and a full refund will be issued within 48 hours Monday – Friday of arrival
back to us.
Undeliverable
Packages
It's
important to note that we lack the means to verify the accuracy of your
address; only you can provide us with the correct information. Therefore, it's
imperative that your address is correct and provides a secure delivery
location. We cannot accept responsibility for incorrect addresses or if no
secure delivery location is available. Failure to ensure accurate and suitable
address information may result in a denial of refund for your order.
Tech - Gems