Within the UK we ship the next working day following your order via DPD 24 hour courier service.
For smaller items we also use royal mail 3-5 working day delivery.
This will be stated in the listing.

DPD shipping

Items that require bespoke builds and additional process may take longer.

We ship to UK and the rest of the world using the eBay Global shipping programme.  Oversea shipments may be subject to taxes and duties. The customer will be liable for these charges. If you have any special requests, please contact us via the ask a seller a question feature.

If you can’t see your country listed please contact us so we can provide a price for shipping.

For server and networking orders it may be possible to arrange quicker delivery at an additional cost. Please contact us before placing your order to discuss.

Please contact us to allow us to rectify any problems before leaving negative feedback.

Please ensure all returns are packaged securely and include your eBay username, eBay item number and reason for return.

Change of mind

If you have ordered the wrong item by mistake or have changed your mind we are happy to accept the item back and issue you a full refund.
All we ask is that you inform us of your intention to return the item within 14 days of receiving it, Return the item in its original condition and cover the return postage costs yourself.

Faulty within 0-30 days

We try our best to make sure things run smoothly however sometimes things do go wrong.
If the item is faulty please contact us as soon as possible so we can arrange a return or exchange for you. In these instances, we will cover any return postage costs.

Faulty 30 -90 Days

Unless otherwise stated we offer a 3 month warranty on our items. Please contact us so to arrange a repair or exchange.
We would not look to cover any postage or packaging costs associated.
We record the serial number of all items prior to shipping to be able to identify them for warranty purposes.

Damaged on delivery

We MUST be notified of damaged goods within 24 hours of receipt.
If the outer packaging appears damaged please either refuse the delivery or take photos of the outer packaging before opening the parcel.
Please report any damage to the item to us within 24 hours or receipt with images of the damage to the item and any packaging.

VAT

All of our prices include UK VAT.
A VAT invoice can be provided upon request.
As eBay only holds purchase details for 90 days please contact us within 90 days of your purchase to request this.

Tech Heaven specialise in the purchasing, refurbishing, testing and resale of used IT hardware and provide services to customers worldwide.

With over 30 years of industry experience, you can be certain that all of our products are reliable, good quality and competitively priced. We are so certain of this, we offer a 90 day warranty on all items. Tech Heaven have access to various types of IT hardware; from PCs, laptops and phones, to high-end servers, storage and networking hardware and our team of engineers can also produce bespoke IT builds upon request.