Founded in 2015, That Internet Shop has swiftly risen to prominence as one of the United Kingdom's foremost online retailers specialising in homeware and giftware. We pride ourselves on delivering exceptional value and unparalleled customer service. We're not just a business; we're a team deeply committed to making your shopping experience extraordinary.

Operating from our strategically located warehouse in the heart of the West Midlands, we ensure that all our products are brand new and of the highest quality. Orders placed before 1pm GMT on working days are dispatched on the very same day, allowing us to provide you with swift delivery times. Our streamlined inventory and dispatch process mean that your order is on its way to you as quickly as possible.

With a global shipping operation, our reach extends far beyond the British Isles. Whether you're located in Birmingham or Brisbane, you can expect the same level of exemplary service and prompt shipping. Our commitment to customer satisfaction knows no borders.

For further enquiries or assistance, feel free to reach out to us via eBay messaging. We aim to answer answer questions within 24 hours, seven days a week. We're here to answer your questions, resolve your concerns, and ensure that your online shopping experience is nothing short of excellent.

We exclusively process payments through eBay, ensuring that your order will be swiftly on its way to you immediately after your purchase.

In order to maintain the utmost security of your transaction, we dispatch orders exclusively to the address provided during checkout.

If you find it necessary to change the delivery address or have your order shipped elsewhere, kindly submit a cancellation request followed by a new order. This procedure is in place to safeguard accounts that may have been subject to unauthorized access.

For orders placed on weekdays (Monday to Friday) before 1pm GMT, we ship the same day, so you can expect your order to be on its way promptly.

We ship orders from the UK so please expect your order to arrive within 4 to 7 days.

For our other valued international customers, please allow 4 to 7 days for orders placed in Europe and 5 to 10 days for rest of the world. We are committed to getting your order to you as efficiently as possible.

Customs Policy

Please be aware that for international orders outside the UK and EU, customers are responsible for any customs fees, duties, or taxes imposed by their respective countries. These charges are not included in the item's price or shipping cost and must be settled by the recipient upon delivery.

Customer within the EU, orders will be shipped under eBays IOSS number and not subject to any further taxes or payments beyond checkout.

At That Internet Shop, we take pride in sourcing all our products directly from reputable suppliers, and every item we offer is brand new.

We want to make it clear that we do not handle liquidated stock, catalogue returns, or any other subpar merchandise. Our commitment is to provide you with exceptional quality.

Our team dedicates extensive efforts to ensure that every listing is not just accurate but also accompanied by detailed descriptions and clear images.

We understand that sometimes preferences change, or unexpected situations arise. That's why we offer you complete peace of mind with our 30-day return policy. If, for any reason, you're not entirely satisfied with your purchase, you can return it to us, and we will gladly provide you with a full refund.

Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have the option to return the product to us and receive a full refund or exchange it for another item, whether it's similar or not.

Our return policy extends up to 30 days from the date of your purchase, giving you ample time to make a decision.

We kindly request that you ensure returned items are in the same condition as when you received them, with the original packaging intact.

Please note that for returns due to personal preference or other non-fault reasons, the cost of return shipping will be the responsibility of the buyer.

In the unlikely event that your item is lost or arrives damaged, please don't hesitate to get in touch with us. We are committed to resolving such issues promptly and to your satisfaction.

Rest assured that our customer support team is here to assist you. We endeavor to respond to all messages within 24 hours, 7 days a week.