Our delivery deadline is 9am and orders after 9am will be delivered the next day.

- Free mail to UK!

- Only to the UK and EU countries!

B: We'll ship the goods from our warehouse in The UK. If shipped from spot, there will be a delay of 1-2 business days. You can check it before you place your order. Please confirm your address before we send it out.

- Place of order once we send.

- You can't change course.

- You can't wait any longer.

- You can't correct the address.

- The Courier company will return the package to us after two delivery attempts to the buyer. If the buyer requests us to resend the package, the Buyer shall be responsible for all the return and resend postage charges. The above is the policy of the express company, I hope to get your understanding and attention.

Unconditional return within 60 days

If the product is found defective or unsatisfactory within 60 days, we will provide replacement or refund (at buyer's option).

One year warranty

All of our products are brand new. Our products are guaranteed for one year from the date of purchase.

Note:

1. The customer is responsible for the return freight; We will pay for the items sent back the customer.

2. We suggest professionals to install the products. If you have any installation problems, please contact us. However, we are not responsible for installation or uninstallation.

Damaged or missing parts

All our products are brand new, they are carefully inspected before they go out.Please check the package before the courier leaves.

If you receive damaged items or missing parts, please keep the original package and send photos and contact phone number to us within 5 days.

If the product may be damaged during delivery, the customer must report the damage within 5 days with a contact number and photo. Meanwhile, it may take about 15 days for the shipping company to investigate this case. Please understand.

Important note

The following circumstances do not meet the requirements of the warranty policy.

1. Improper installation and operation of the product.

2. The warranty seal is removed or damaged

3. Unauthorized persons open or repair the product.

1. TOMTEC is a quickly developing company with headquarters in Hong Kong and branch offices in Shenzhen(China) London(UK) Frankfurt(Germany) Sydney(Australia) and Los Angeles(USA).
2. TOMTEC has 8 years'experience on Car Multimedia System field, very professional technician and customer service team, till now we have many resellers and drop shippers all over the world.
3. It'll be appreciated if you can leave us a positive feedback with 5 Star DSR, it's a encouragement to us, we'll do better and better.
4. If you are ever unsatisfied, however, please let us know. We will do our best to help. DON'T leave neutral or negative feedback or open any cases (we treat neutral as negative), which hurts on both sides, thank you for your understanding and help.
5. For Item in Hong Kong Location, you may need to pay customs TAX and VAT.