- Unless otherwise specified, your order will be dispatched within 1 working day of receiving payment (Monday-Friday). You should expect to receive it according to the shipping speed selected upon checkout.
- Please contact us if you have special shipping requirements.
- In the very unlikely event that your item is lost or damaged, please contact us immediately, so we may begin resolving the problem. Items damaged during shipment must be reported within 1 day of receipt to the carrier. Therefore, please inspect your item as soon as you receive it.
We accept payment by any of the following methods: eBay, CC,
PayPal
Please contact us if you are interested in leasing. We happy to send a quote. The item will be shipped upon receipt of the PO from our leasing company.
Immediate payment is typically required. Please pay as soon as possible after winning an auction, as that will allow us to ship your item quickly!
eBay Returns Policy
1. Overview: At The Ultrasound Store, we strive to ensure that all of our products meet the highest standards of satisfaction. If, however, you are not completely satisfied with your purchase, we are here to help.
2. Return Period:
- Buyers have 60 days from the date of receiving the item to initiate a return.
- Seasonal merchandise or items marked as final sale are not eligible for returns.
3. Condition of Returned Items:
- Items must be returned in the same condition in which they were received. This includes having all original packaging, labels, and accessories.
- Items that have been used, altered, or damaged by the buyer are not eligible for return.
4. Process for Returns:
- To initiate a return, contact us through your eBay account with your order number and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
5. Refund Policy:
- Once we receive the item and confirm its condition, we will process your refund.
- Refunds will be issued to the original method of payment within a certain number of days, depending on your card issuer's policies.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges:
- If the item ordered does not meet your requirements, we will help with a "like kind" replacement. We will work hard to ensure your satisfaction! Please make sure to carefully read the description and view the photos. If you have any questions as to what is included, please contact us. We are happy to answer any questions!
7. Damaged or Incorrect Items:
- If you received a damaged or incorrect item, please contact us immediately for a resolution.
8. Customer Service:
- For any questions regarding our returns policy or assistance with a return, please contact us through eBay messaging.
9. Additional Information:
- We reserve the right to update this returns policy at any time.
- All returns are subject to verification and approval at our discretion.
10. Legal Compliance:
- This policy is in accordance with eBay's rules and regulations and any applicable laws.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
