| Payment. |
We accept all eBay payment options. On all Items we like you to pay within 3 days, if this is expected to be longer than this, please send us a message just notifying us of this. After 30 days your order will be cancelled automatically. If paying for multiple items combine postage should be worked out automatically if there is an error, let us know before paying and we will adjust the invoice accordingly. Please note that if items are purchased and not paid for unpaid eBay cases will be opened after 7 days. |
| Packaging, Dispatch times & Plant condition. |
Plants are always tricky to post, we use shrink wrap soon to be biodegradable around the pots and growing media to secure it in place. This is then wrapped in cardboard, placed into a box which is then packed with newspaper, and finally boxed ready for shipping. We use Royal Mail for small UK-bound parcels and for larger DPD. To make sure plants do not sit in transit over the weekend we only ship Monday - Wednesday, cut off at 8 am. We try to put as much detail on the item in the listing, but as you will know plants change state as they grow, for example a herbaceous perennial will die back in winter and reshoot in the spring meaning they vary in height throughout the year, because of this we go by the plant's pot size when giving the identification of size and not plant height. If you want to know what stage of growth the plant is in and want an up-to-date photo please message us. Some items may be very tall e.g. 2L Hedychium, although we will try not to, we may cut the plant back prior to shipping if we do all plants will recover in no time at all. If you want to check to see if yours will be reduced before shipment please message us. We do not advise you to eat any of our ornamental plant range. |
| Plant Guarantee |
Every plant we send comes with a 30 day guarantee that starts from the sale date. If your plant dies within the first 30 days we will replace or refund the plant for you. If a replacement is selected it will not covered by a 30 day guarantee, only the first plant. For dormant plants (e.g. bulbs, potted rootstocks or no active growth) the guarantee is extended to 90 days from the sale date. |
