Remember that 2nd class postage is

included in the buy it now price for this item.

 All paid for items by 8pm will usually get posted the next working day, occasionally this might be the day after that working day, however  please do check our feedback for peace of mind about speed of dispatch.

 Your purchase will be sent via the cheapest means, usually 2nd class post. There is an option available at the time of check out only to upgrade postage to either 1st class, recorded signed for or next day delivery. We usually use Royal mail to deliver our items.

 If your address is one the following:School, College, University or Nursery / playgroup or you want the item sent to a different address to that registered with pay pal then YOU must pay the extra and select recorded signed for in the postage options. Likewise if you are having issues with items getting lost in the post then we will only send it if you upgrade to recorded mail.

 Some items such as wooden letters have special notes on them regarding payment, please always read the listing to be sure you know what it is you are getting.

Feedback is left as soon as we receive positive feedback that your item has been received by you. If you feel you need to leave negative or neutral comments please, as per E bay rules, do contact us first so we can resolve any problems.

 If an item fails to arrive then we will ask you to check at the local sorting office as more times than not the item is waiting there for you. We will always assist customers and we will do all the paper work etc  for any postal claim. Royal Mail have timescales for when an item is classed as lost, please check their website for these details as this is what we will use to start a claim. If you suspect a short fall or error in your order you must contact us within 7 days to inform us. In a case of reported short fall we will review CCTV of the picking / packing area which shows us exactly what was packed. Please ensure that all packaging and mailing bags etc is retained.

We reserve the right that if a listing is entered wrong by us that we will cancel the listing and any purchase made within that listing - We have not had to do this yet, but just in case, as when it comes down to it we are all human and mistakes can happen.

As we do sell items via other means very occasionally an item sells out, if this happens and we do not have an item to send then we will as soon as possible offer a full refund and also were possible an alternative product.

We only reply and read messages sent using the E bay message facility. Any messages sent to E mail will be deleted and not read.

We have been trading  on E bay for many years so have a pretty good idea of how it all works. Our feedback is so good we have the highest seller rating so you can trade with peace of mind of us.

Above all, Thank you.