SHIPPING
AND HANDLING POLICY:
All orders are shipped using UPS Next Day Air service.
All orders will ship out on Monday, Tuesday, Wednesday, or Thursday
for delivery Tuesday, Wednesday, Thursday, and Friday respectively.
Unfortunately, we DO NOT ship outside the
Continental U.S.
We ship orders when invoices are paid. Multiple
orders can be combined for a Custom Rate. Just send us an eBay message asking
to hold for combined shipping as well as an invoice that reflects the combined
shipping amount.
UPS WILL NOT deliver
to P.O. Box
No Saturday or Sunday
Delivery!
ABOUT
US:
We’re So Koi is Florida's Largest Koi Farm! We’re a family-run business passionate
about raising and providing the highest quality koi to enthusiasts, hobbyists,
and wholesalers alike. Our Koi are hand-selected for their vibrant
colors and patterns, ensuring that every fish you receive from us is a true
work of art. Our commitment to maintaining a healthy stock of koi and our
dedication to customer service helped us establish a loyal customer base and a
reputation as a trusted source for koi. Each fish is shipped directly from our
farm to your door via UPS Next Day Air, to ensure a secure and speedy arrival.
Bid with confidence and add some beauty to your pond with these stunning koi
fish.
For more koi check out our website: www.weresokoi.com
FISH
HEALTH:
We here
at We’re So Koi, are passionate about our fish and our customer satisfaction.
That is why we test our fish regularly, so that you can be confident that
nothing but the healthiest fish arrive on your doorstep.
Payments:
All payments are handled through eBay
Guarantee:
We
guarantee live arrival of your fish! However, in the unlikely event of a DOA
(Dead on Arrival), please submit a picture of the dead fish “with the tail cut
off!” and we will refund the purchase amount of the fish or replace. The claim
must be received within 4 hours of receipt from carrier. (Please note if any
damage to boxes). We recommend appropriate quarantining of all new arrivals.
If you are unhappy with your koi for any
reason, please contact us before leaving negative or
neutral feedback. We strive to keep all our customers happy, and we will work with you
to find a solution.
We are not
satisfied unless you are satisfied!