ABOUT US
We are an Australian-based Xiaomi authorized dealer retail company located Sydney, New South Wales., specializing in selling Xiaomi series products. Our name is Xiaomi ANZ, Xiaomi ANZ team is a very experienced and trustworthy local Australian seller, we carry all products from the Xiaomi brand range to ensure you find what you are looking for. We have an advanced online operating system and an excellent business team to serve you; our customers will receive fast inquiry responses, timely delivery and excellent after-sales service. Please feel free to contact us if you have any questions.
- If you are satisfied with our products and services, please leave us positive feedback and a 5-star rating.
- Before leaving neutral or negative feedback, please contact us. We appreciate the effort you've made in this sale and hope you have a perfect purchasing experience!
Service Team
- If you have any questions or concerns, please contact us. Our working hours are 8:00 - 18:00 in the morning, and we will reply to your message within 24 hours. There will be a delay in replying to emails received on weekends, thank you for your understanding. If you do not receive our reply within the expected time, please check your spam. Or please resend your email and we will get back to you as soon as possible.
- Please send us an email to request a tax invoice
SHIPPING
All items are shipped via Logistics across Australia from our warehouse in Sydney, New South Wales.
- Shipping time is usually 2-6 working days for delivery. Depending on your delivery location, delivery to WA and remote areas may take longer.
-We regret that our warehouse is not open to the public. Therefore, we do not provide pick-up and drop-off services.
- Please ensure you provide the correct shipping address before payment, otherwise delayed delivery or order cancellation may occur.
- We only publish posts every working day, excluding public holidays. Each order will be processed and shipped within 1 business day of receipt of payment. (Please note that our cut-off time is 9:00 AM, so if you purchase at 9:01 AM on Friday, your order will be processed the following Monday.)
- Once shipped, a tracking number will be provided.
- Please note that we are unable to prevent delivery delays/damage to shipments. If your item is damaged in transit, please let us know and we will arrange to resend it.
- We aim to dispatch all products within one business day of your payment in full. If you need to cancel your purchase after the product has shipped, please note that postage costs may not be refunded. Redelivery or redirect requests may be subject to additional postage charges.
- If you change your mind after receiving an item and wish to return it, please note that applicable shipping costs will be deducted from your refund and a 10% restocking fee will be charged.
- Buyer must agree to the above postage and handling terms before purchasing.
RETURNS
- We are committed to give you the best customer service possible.Please contact us via ebay message before you return it.If for any reason you are unsatisfied with your item, we will exchange your product or refund the purchase price, and we will need to deduct applicable freight fees from your refund.
- We accept returns. Please contact our customer service team immediately if:
- You changed your mind and wish to request a return
- Your product was damaged during transit
- You wish to make a warranty claim for any product you have purchase
- You are not satisfied with any product that you have purchased.
Please note these tips before returning:
- You(Buyer) must comply with all returns instructions provided to you via your registered email address.
- All items must be returned in exact condition as sent.Return shipping is to be paid by the Buyer.
- All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us.?Please contact us to get a RMA number Before sending out your return. Goods without RMA number will NOT be accepted. Please write the RMA number on the returning package.?If you do, there is a risk that your returned item may not be identifiable and accepted.
- Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
WARRANTY
- For your peace of mind, our products come with a 1-year warranty. We value our customers and want to provide a flawless buying experience that is as pleasant as possible. If you have a problem with your product, please feel free to contact us for help.
- Terms and conditions may be applied*?
- What does the warranty cover?
ØManufacturers or company defect
Ø Faulty product
Ø Quality control issues
- What does the warranty not cover?
- Improper handling of the product (Negligent unpacking)
- Not following proper guidelines for installation
- Intentional or unintentional damage to the product
- Intentional or unintentional physical damage or cosmetic damages
- Any damage or error that is not due to faulty construction.
- Damage caused by unattended children or pets
- Commercial use of non-commercial equipment (unless stated by the manufacturer)
- Unsupervised use of the product
*In case of damage or fault occurs due to user?s negligence we do not cover the shipping cost for repair or replacement of the product
What can you claim?
- In case of a faulty product or a manufacturer defect, you can claim either one of them,
- Repair of the product
- Replacement of the product or a part of the product that may be faulty
- Refund (*As per seller?s guidelines)