eBay

About Us

Welcome to the InnoaiGen e-commerce store, your go-to destination for a diverse range of products at unbeatable prices. At InnoaiGen, we pride ourselves on providing a seamless shopping experience, ensuring you can shop with confidence and find exactly what you need.
As a US-based seller, we prioritize customer satisfaction and prompt delivery. Our extensive selection includes a variety of products, spanning from electronics and gadgets to fashion and home goods. Whether you're looking for the latest tech gadgets, stylish apparel, or home essentials, InnoaiGen has you covered. We understand the importance of affordability without compromising on quality, which is why we strive to offer competitive prices on all our products.Discover the convenience of shopping at InnoaiGen, where you can explore a wide array of products, enjoy budget-friendly prices, and experience the reliability of a US-based seller. Join us on our journey to make online shopping enjoyable and trustworthy experience!

Payment

When placing an order via eBay, you will have many payment options at checkout including PayPal, PayPal Credit, Credit Card, Debit Card, Apple Pay & Google Pay.

Shipping

Thank you for choosing InnoaiGen for your shopping needs. We are dedicated to providing you with a smooth and efficient shopping experience. Please take a moment to review our shipping policy.

Order Processing:
Orders placed with InnoaiGen will be processed and shipped within 3 business days from the date of purchase. Our team works diligently to ensure that your order is prepared and dispatched in a timely manner.

Shipping Methods:
We offer various shipping methods to cater to your preferences. The available shipping options will be presented during the checkout process. InnoaiGen reserves the right to choose the most suitable carrier for your order based on factors such as destination and package size.

Shipping Confirmation:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and estimate its arrival date.

Shipping Costs:
Shipping costs are calculated based on the selected shipping method, the destination, and the weight/dimensions of the items in your order. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase.

Delivery Timeframe:
The delivery timeframe for your order depends on the shipping method chosen and the destination. Please note that delivery times may vary based on factors beyond our control, such as customs processing times and unforeseen delays. InnoaiGen is not responsible for any delays caused by the shipping carrier.

International Shipping:
InnoaiGen offers international shipping to select destinations. International shipping costs and delivery times will vary based on the destination country and shipping method selected during checkout. Please be aware that customs duties and taxes may apply, and these are the responsibility of the customer. For international shipping inquiries or assistance, please contact our customer support team by eBay messaging.

Contact Information:
If you have any questions or concerns regarding your order, our shipping process, or anything else, please feel free to reach out to our customer support team by eBay messaging.

Thank you for choosing InnoaiGen. We appreciate your business and aim to make your shopping experience enjoyable and hassle-free.

Returns

Your purchases are guaranteed with us. If your item has not arrived within 14 working days (US Customers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the international mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address.

If you have not received your item and 14 working days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 working days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.

We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).

If customers are not satisfied with our product, simply return the item to us in an unused conditionand we will make a refund once we have received the item

If unwanted goods are not returned in original packaging, or the goods have been returned damaged, used or amended, returns will not be accepted. If we do get your item back damaged when an item is no longer required, you are liable to claim from the courier you used to send the goods with.

Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.

In the rare event that you have a problem with your item please contact us through the ebay message service and we will do our best to help.

Please note it is imperative that any item delivered by courier is checked on delivery, if you have instructed someone to accept delivery on your behalf then you must inform them of this condition, if you sign without checking the part then no claims for damages can be accepted, all damaged items must either be rejected or clearly signed received damaged.

All damaged items must be reported to us within 24hrs of delivery using the ebay messging service.

If you recieve an item that you wish to return as not required then you must enclose the original invoice with a brief explanitory note you will be responsible for return postage and packing charges we recommend the use of a signed for service.

Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service team by eBay messaging.

Thank you for choosing InnoaiGen. We appreciate your business and look forward to serving you in the future.

Feedback

Feedback is extremely important for all eBay customers. We strive on providing the best possible experience while shopping with us. If you receive your order within a reasonable time frame and if you do not require any assistance with your purchase then we would kindly request you to please leave us a 5 ⭐⭐⭐⭐⭐ Positive Feedback rating. This helps us as a seller to maintain high quality service.

Before leaving Negative or Neutral feedback please make sure to contact us and provide information about the issue.