If the postage policy specifies that postage is included, we will send by tracked postage, rather than tracked and signed. If you wish for the latter, please let us know. There will be an additional charge which we will notify to you.
When we send by tracked alone the item will be at your risk from the point that we can prove, by means of showing a delivery confirmation, that it was delivered to your premises. Until that point, the item will be at our risk.
We are prepared to deliver all over the world, except (for obvious reasons, given the Russian state's unprovoked acts of aggression in Ukraine) to Russia.
We aim to ensure that our descriptions are absolutely accurate. Nevertheless, antique porcelain is never perfect. We use high definition photography with the aim of making the condition of any item extremely clear. Defects which are obvious in the photography we use are deemed to have been declared, even if we do not specifically refer to them in the description.
Restoration is sometimes extremely difficult to detect. We use UV light and transmitted light to check whether restoration has occurred. Sometimes, even those methodologies do not reveal restoration. If you are able, notwithstanding the definition, to show that restoration of a significant nature has occurred, we would obviously allow cancellation of the sale in such circumstances.