Title:             Customer Mania!  It's Never Too Laste to Build a Customer-Focused Company (2004)
Author:         -Ken Blanchard - Jim Ballard and Fred Finch
Description:  -This book is a roadmap that any organization can follow as it strives to inspire employees and ultimately win the hearts of their customers.
Publisher       -Free Press - Simon & Schuster - New York  First Edition 2004
Type              -195 Pages;  Hardcover
Condition:     -As new, Fine dust jacket