Condition
Codes and Manufacturer Data
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What is included? - Unless mentioned in the description, there will be no other parts provided - E.g. motherboards will not be supplied with IO plates, memory, processors or anything else - the equipment seen in the image all you will receive (Library images often used, serial number/revision may vary unless specified in the listing details). No drivers will be included with any hardware. It is the buyers responsibility to ensure compatibility. We do not provide any used power cables with any equipment. Complete systems will come without any operating system loaded unless mentioned in the listing.
Invoices - All our invoices are sent automatically to your eBay email address as a .pdf file. We do not send any paper invoices unless requested. All invoices show VAT separately where applicable. All non-EU shipments need to display the correct value of the item - you are responsible for any local import tax/duty applicable to your country. We cannot mark any items as a gift.
Payment - An unpaid item case is open if you have not paid within 48 hours. We only accept PayPal for all eBay purchases with the exception of large orders out our discretion where we may accept bank transfer. If you want any order combining, please use the eBay messaging system to request a combined shipment price. PayPal e-cheques can take a considerable time to clear (often this runs into weeks rather than days) if your paypal payment is showing as pending, then this is usually the case - please contact us via ebay's messaging system if you wish to cancel this type of payment and pay by alternative methods.
VAT - all prices shown are fully inclusive of any UK tax where applicable. The price you see is the price that you will pay - there will be no surcharges, however, you may still be responsible for your local import tax for orders sent outside of the EC.
Questions - If you have any questions about our existing stock, potential stock, payment, shipping or indeed anything else relevant to purchasing through Blackmore then do not hesitate to get in touch via the eBay messaging interface. We also welcome any messages about what we could do to improve our service or to let us know any special requirements you have relating to your order with us. We only have the facility to answer questions in English although will be happy to try using a translator where necessary.
Feedback and Seller Ratings - We always leave positive feedback once an item is paid for - please let us know before leaving negative or neutral feedback, and if you intend to give less than 5 stars in any category. This will help us improve our service. Please also try to consider that once an item has been sent using Royal Mail, it's out of our control, and not really our fault if it takes an extra day or so to reach you.
Data Protection - We never share any information with any third parties, and any data we hold about you is to allow us to process your order and comply with any legal regulations. We do not store any payment method information in any of our systems. If a machine is returned to us with personal data on board we have the facility to degauss the hard disk drives or perform a 3 pass wipe to remove said data.
Shipping - Most UK orders are free shipping, however there may be a delivery surcharge for heavier items sent to the Highlands of Scotland, Northern Ireland, or any Islands. This will only apply to combined orders over 2kgs including packaging. The rate for European and worldwide orders is shown in the eBay shipping tab. eBay doesn't always show all the countries available - if your country is not shown, then the USA rate usually applies for shipping.
Delivery - Our standard rate delivery is 'Royal Mail Tracked 48'. Express delivery is by 'Parcelforce 24' - Parcelforce collect our parcels at 2pm every day, cut-off for same day dispatch is 1.30pm. Overseas orders are sent by registered Airmail. All items are sent out in anti-static material where necessary, and packaged properly to survive the journey. Where possible we try to use recyclable materials to avoid landfill, this includes void-fill material. Next day delivery applies to mainland UK only. Express shipping to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands is a 2 day service.
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Returning an Item:
If unwanted / unsuitable; please send us a message, however we charge a 15% restocking fee for unwanted/unsuitable returns from businesses. Consumers wanting to return an unwanted item must pay the return postage costs.
If faulty; firstly get in touch via eBay messaging system for RMA before sending anything back to us. Please print the return documentation we send you and include it in your returned package. Please take your time to fill in as much information as is practical to assist with processing your RMA.
Please return the item in antistatic packaging (if it was sent out with either a silver coloured bag or pink anti-static bubble material, then it must be returned in this way), where possible please use the same packaging as it was delivered. For new condition items you must return the item in the manufacturer's original packaging. Returns are not accepted where items are insecurely packaged and/or not in their antistatic bag where appropriate.
30 day guarantee (excludes Auctions or Trade Sales b2b) - Our 30 day returns guarantee means that if for any reason you are unhappy with your purchase you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, sealed software or consumables must be unopened). We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send items back to you which have been returned to us outside of 30 days unless they are faulty. Special order items cannot be returned unless faulty.
Return Postage Charges - are not refundable unless the item we supplied is faulty or damaged in transit.
In the event of us sending you a replacement for a damaged, incorrect or faulty item you must return the original item to us within 30 days unless instructed to the contrary writing. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days. Please use the standard RMA process for returning items.
Distance Selling Regulations and your right to cancel - All consumers have a right to cancel your order for fixed-price items (your cooling off period) - this is 7 days from the date of the sale (but we give you 30 days!). Simply let us know in writing by using the eBay messaging system that you wish to cancel your order. This right does not apply to Auction listings (you are entering into a legally-binding contract to buy by bidding on any auction listing), nor does this apply to any business buyers. If you are having an item delivered to your work address, please make sure that your paypal delivery address makes it clear that this is a personal delivery to avoid confusion. If your order has already been dispatched to you, you will be responsible for the costs of either us collecting, or you returning the item to us.
This returns policy does not affect your statutory rights.
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Our address for all correspondence relating to our store and stock is:
Blackmore Computers Ltd
Chitterne Dairy
Chitterne
Warminster
BA12 0LJ
Please note that we do not allow visitors to this address - we have no shop, till or any other retail facilities on site. We operate a secure site for both security and health and safety reasons.
Where possible, please use the eBay messaging system from the item page you are querying for all communication
SKU: 417441-001