Shipping
Please check our shipping chart for estimated shipping times. Average shipping times to most countries are around 15-30 working days or 3-6 weeks. Some countries such as Brazil or South Africa can be much longer for items to arrive.
| COUNTRY | |||||||
| Working days | 3-11 |
11-15 | 15-25 |
25-30 | 30-45 | 45> | |
| United Kingdom | Rate Item Arrived | 5% |
19% | 70% | 6% |
Contact US | Refund or resend |
| Canada/Asia | Rate Item Arrived | 1.1% | 8.4% | 41% | 49.50% | Contact US | Refund or resend |
| Brazil/Russia/Africa | Rate Item Arrived | 0.01% | 0.09% | 10.50% | 15.30% | 37.90% | Contact Us |
If you have not received your item after our estimated time frame, please contact us and we will look into your order to see where it is, often it is still in customs or may even be waiting for you at your local post office.
If there is a problem with your item we may opt to re-send your order again or refund you, please contact us to discuss your concern
Please note- Your item is being sent via international shipping and is subject to international shipping times. Please be patient and understand that once an order leaves our hands we cannot speed the process along. Sometimes items can arrive quicker than our guide suggests and sometimes they can arrive slower. All orders are sent from Hong Kong or China.
Occasionally problems may arise such as lost/damaged/slow/broken orders, please contact us so we can resolve the issue by replacing your item or offering a refund.
Normally we do not give out tracking numbers, so please contact us beforehand if this bothers you so we can arrange to provide you with one for your order.
EXPRESS POST
For some items we can offer express post for an additional fee, please contact us prior to purchasing so we can discuss this further with you.
Payment
Please make payment for your order within 5 days of purchase, if you have not made payment within 7 days, a non-payment dispute will be automatically opened and this will lead to a strike on your account wish may hinder you future buying privileges. Please only bid or click ‘buy it now’ if you intend on paying. We accept bank deposit or paypal.
Returns and Replacements
For lost/damaged/broken/missing items please contact us so we can arrange to either send you out a replacement or alternatively refund you- please contact us to discuss your concern.
For returns or exchanges we except returns within 14 days of receiving the item. Customer is responsible for return shipping fees.
Contact Us
Please contact us at any time for any questions you have about our products. We strive to answer questions within 48 hours.
About us
The Survival Island is an Australian company operating and shipping out of Hong Kong. We specialise all things survival, from renewable energy, prospecting, security, general survival, hunting, hiking, camping, fishing, tools and weapons.
Feedback
After you receive your order, please leave us 100% positive feedback and five star ratings on the transaction. This lets us know you have received your item and lets other ebay members about your positive experience. If for any reason you are not satisfied with your order, please contact us first before leaving neutral or negative feedback so we can resolve any issue you may have.