 PERSONALIZED HOTEL AND SPA EDITION TERRY BATHROBE GIVE A EXCLUSIVE GIFT TO WHO YOU LIKES MORE UNISEX PERSONALIZED SHAWL COLLAR BATHROBE COLOR WHITE ROBE WITH TWO FRONT POCKETS AND BELT 100% COTTON 400gsm MONOGRAM (2 LETTERS) NAME (UP TO 10 LETTERS)  Machine Washable 40º INFORMATION: IF YOU WISH TO A SPECIFIC FONT STYLE TO THE MONOGRAM YOU MAY REQUESTING. IF YOU WISH TO A SPECIFIC THREAD COLOR TO THE MONOGRAM YOU MAY REQUESTING. TO INDICATE THE LETTERS FOR EMBROIDERY IN "CHECKOUT: REVIEW ORDER" FIELD USE "ADD MESSAGE " EXCLUSIVE PRODUCT TERMS OF SALE ORDERS OUTSIDE THE EUROPEAN UNION Normally our products are not subject to customs duties outside the European community, however, taking into account the amendments set made by the custom-houses of the world, the BestGift not responsible for any additional customs fees that may exist outside the European community. FEEDBACK If you have any problem related to your purchase, please contact us, without the need to open a case, we quickly solve your problem. When you receive your purchase and be satisfied with it, please leave us some positive feedback. If not satisfied with your product, please contact our customer service by ebay, before leaving negative feedback. RETURNS AND REFUNDS Under applicable law, the BestGift enables the exchange or return of items ordered and received within 30 days from its receipt. Customer must contact our team by email prior to return the product. The products must be returned within 30 days of receipt, along with proof of purchase. We will only accept products that are in good condition with full packaging. All items will be checked on arrival to our facility and will be accepted for exchange or refund those who comply with the conditions of return set out above. We did not perform exchanges or refund in personalized(customized) products unless they have manufacturing defects. If the customer wants to be reimbursed, we inform that: • The refund will be made by the same payment method. • P&P charges are not refundable. • Shipping costs for our facilities are the responsibility of the Customer • The refund will be processed only after detailed verification of returned products. The BestGift reserves the right to refuse products that do not meet these conditions.
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