eBay

Payment

We accept PayPal payment only. Please pay within 1 day. We will ship your order to your PayPal shipping address only. Payment received notification email will be sent once we receive your cleared payment

Shipping & Postage

Most orders sent within 1 business day of receiving cleared payment, some orders may take up to 3 business days to process.

Our orders are shipped via Ta Q Bin or other registered postal service* Airmail (*with tracking number, signature required). We will send order dispatch notification email to you with tracking number and expected delivery date: usually 1-3 business days from the order dispatch date. Please note that it is only a suggested date, it may vary. (Especially during festive seasons like Easter or Christmas)

Undeliverable package: When we received orders returned to us with incorrect address, failed delivery attempts or refused by recipient, we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or reship.

Reship: If the customer wants the order to be reshipped, we will resend the products charging 15% of the product price/total order amount as shipping charge.

Refund: A 15% restocking fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.

About VAT Tax &
Customs Duty

The "total" amount displayed at checkout is not inclusive of any taxes and duty. Depending on the geographical locations, you may be required to pay an additional amount for customs clearance and/or duty at the destination country. All these additional charges must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details, please contact your local customs authority. Please note we are not in a position to refund any customs/import duties paid. If any order is refused due to these reasons, buyer will be responsible for the return shipping charges and 15% administration fee of the total product price.

Refund & Return Policy

You may return the products within 14 days of your purchase. Please contact COSME-DE for the return order number and procedures before sending. We respectfully request that you include the delivery note with the return for our record. All products need to remain unopened in order to be eligible as return, COSME-DE reserves the rights to refuse any items as return under the following conditions: any opened or broken products any promotion and best value items Products listed as non-refundable/exchangeable after 14 days from the shipping date (dispatch date on the order dispatch notification email) The refund will only be credited to the PayPal account used for the original purchase, and we will not bear the cost of the return shipping.

About Us

COSME-DE offers a great variety of skincare and cosmetic products from all over the world with competitive prices, plus many exciting promotion campaigns to save your money. One of the best things we provide is FREE international shipping to over 160 countries regardless of order size (please contact us to check whether we ship to your country/ region). We provide a safe and secure payment platform, and strive to provide you the best service so that you can enjoy an easy and comfortable online shopping.

Our Company Background

COSME-DE is an online shopping site for worldwide for skincare and cosmetics products, it is developed by Cosme De Net Group (established in 2002) as an expansion of its core business. The Cosme De Net Group was established by a Japanese entrepreneur, it has over 10 years of experience with core business in retail and wholesale of international skincare and cosmetic products. The Group is equipped with experienced purchasing team, logistics team and customer service team. Other than the flagship office in Hong Kong, the Group has offices in Paris, Rome, New York, Tokyo, Seoul and Taipei, allowing it to directly purchase skincare and cosmetics products around the world.

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