ONLY FOR REPAIR AND
SERVICE OF YOUR DEFECTIVE MOTHERBOARD
DO NOT LEAVE A NEGATIVE
FEEDBACK OR OPEN A CLAIM before contacting us, We at Compu Genie Inc strive for
excellent customer service!
We Open Monday-to-Friday
from 10:00am-to-6:30pm EST
Please call for
REPAIR# in order to send your laptop for service to Compu Genie
MOTHERBOARD
REPAIR (Prices)
- DC-Jack Replacement $50.00
- Repair Laptop & All-In-One Models $70.00 (only old model)
- Repair Dell XPS 2710 Models $100.00
- Shipping cost $15.00
LAPTOP REPAIR (Prices)
- Laptop DC-Jack Replacement $80.00
- Laptop Repair & All-In-One $100.00
-
Dell XPS 2710 All-In-One $150.00
- Gaming Laptops $150.00
-
iMac & MacBook
Pro $160.00
- MacBook Air $200.00
- Shipping Cost $20.00 (All-In-One $40.00)
All repairs include
BGA/GPU chip replacement.
BGA/GPU Definition: They are those chips embedded on the board
such as Video Chip, Chipset, Northbridge, Southbridge, and VRAM Memories.
Note: If your model is not listed we will create
an eBay listing according to your model. Laptop repair includes
disassembly & assembly plus repair of motherboard or any other part.
(Replacement parts will have an additional charge)
Repair will take 1-2 business days.
If we cannot repair your
motherboard due to any damage beyond repairable, all money previously paid will
be refunded less return shipping cost. You will only pay for shipping back to
you.
We specialize in Laptop
Motherboard repairs to Level Component for Compaq, HP, Toshiba, Gateway,
Samsung, Lenovo, IBM, Acer, Asus, Sony, Dell, Apple etc. We are able to repair
motherboard as simple problems as dc jack replacement as well as no post, no
power, no video, etc. We have the ability to replace internal Video RAM, Video
chips, and Chipset since we work with the latest technology in BGA/GPU Rework System machines capable to do Lead-Free boards up to
a size of 18”x24”. Give us a call from Monday-to-Friday 10-6:30pm EST to
get a REPAIR# to send your board or laptop. If needed we will list
an eBay auction for your model. All boards and laptops repair will
have 90 days warranty from the date of the invoice.
Return Policy:
If you received an item
previously repaired and is failing or fail during the 90-days warranty period,
we will repair it again under warranty at no cost to you or will refund your
money in the case that we could not repair it. Customer service is our priority
and we are willing to work with you in case you are not happy with the service
performed, please contact us for any issues you might have, DO NOT LEAVE A NEGATIVE FEED BACK OR OPEN A CLAIM before contacting us for a settlement.
Packing and Handling:
Items are treated
carefully and packed in anti static bags,
boxed individually and cover with foam or bubble wrap on both side.
Shipping:
All items repaired will
ship the same day if they are PAID. We use FedEx ground or USPS Priority Mail
for $15.00 for motherboard and $20.00 for Laptops to anywhere in USA. FedEx
standard to Canada for $30.00 and USPS Priority Mail service for international
shipment for $38.00 to most places in the world. Combine shipping is available
for quantities of 2 or more. Puerto Rico shipping is FedEx for $25.00 or USPS
for $13.00 but shipping cost may vary depending on the zone.
Service Order Disclaimer
1. Receipts are required
at the time of service request for all warranty repairs.
2. I understand parts
availability may affect completion time.
3. Replacement parts
will be new or rebuilt parts that perform to the factory operational
specifications of the product.
4. CPRS technicians are
committed to provide the best technical service and will repair all apparent
defects unless otherwise requested.
5. CPRS provides a
90-day warranty from the date of the repair on parts installed and 30-day in
labor performed beyond cleanings.
6. I understand I must
report any physical damage (i.e., dents or scratches) of units at time of pick
up or received of the item.
7. UNCLAIMED GOODS
I understand that this
service form must be presented when picking up my completed product. When my
product is complete, CPRS will attempt to notify me. CPRS accepts not
responsibility for any product not picked up within 30 days after CPRS confirms
that customer was contacted and notify.
I agree that CPRS may
dispose of any unclaimed goods and hereby release CPRS and waive any claims
regarding such disposal.
8. A minimum labor
charge is necessary for time spent by CPRS technicians troubleshooting my
problem if no defect is found. Most factory warranties do not cover this cost.
Other situations not covered under factory warranty include:
- Intentional
or unintentional physical damage
- Acts
of nature (e.g., lightning, floods, infestations, etc.)
- Cleaning,
customer adjustments or instructions (e.g., fine-tuning)
9. CPRS will not be
responsible for the loss of any information on the media of such products
service by CPRS as DVD, CDRW, or similar.
10. COMPUTER REPAIRS
I understand and agree
that prior to any servicing of my computer or installing of computer
peripherals, memory, software or upgrades it is my responsibility to make
sure that my computer
system has been completely backed up. CPRS will not be responsible for the loss
of any information from my computer or for hardware that inadvertently fails
while being serviced.
I understand and agree
that in some instances CPRS may not be able to access my computer's data due to
pre-existing conditions of the computer or the data.
If CPRS is unable to
access information from my computer and/or detects a failure in any computer
hardware component while being serviced, I understand that my system software
will attempt to be restoring from factory.
I understand that
regardless whether or not I have requested a backup, and whether or not a
backup was successfully made, CPRS is not responsible for any loss of data or
for hardware that fails during the servicing of my computer.
Thank you for your
business.