30 Days Return & Exchange Policy:
* We give you a 30 days money-back guarantee to return any items purchased, no questions asked, hassle-free.
* You can return for refund or exchange same product or different product (difference of price will be charged) within 30 days after you receive the item.
* Any returning or exchanging items must be in the original package and new condition. We reserve rights to refuse refit or damaged items (caused by buyer) for return and exchange.
* No returns will be accepted if you contacted us after 30 days of receiving the item.
* Return fee: Buyers are responsible to pay the return shipping fee. 15% restocking fee on total price will be charged and be deducted from the refund total.
* Exchange fee: No restocking fee will be charged, however Buyers are responsible to pay the return shipping fee and exchange reshipping fee, depending on the weight of merchandise.
* Email our Customer Service Department first before return the item back. Please specify your item number, your eBay ID, and the reason for the return. Click here to contact us directly.
60 Days Warranty Policy
* Defective Return & Exchange: To help process this faster, please provide detailed description explaining the problem and attach photos of damaged products as well. If we authorize the return, you will be receiving an email with instructions on the return. Click here to contact us directly.
* We give you a 60 days warranty to exchange any defective items. Within 3 days after you receive the item, Pre-paid return label or shipping fee will be provided if it is necessary. After 3 days, buyers are responsible to pay the return shipping fee to send item back to us. We will cover the replacement shipping fee. Defective products only can be exchanged for the exact same product within 60 days after the date of sale. No exchange will be accepted if you contacted us after 60 days of receiving the item.
Terms
* All our products are 100% brand new, which it has never been used or installed (unless stated otherwise).
* All the items are tested before shipping out. We do our best to package your items as well as possible and to be as thorough as we can. Unfortunately there are sometimes problems with items getting damaged in transit or human errors in shipping. All we ask is that you contact us to let us know. We will do our best to make sure your problem is solved promptly. Please review above information to get more information about return and exchange policy.
* We are not responsible for any legal issues that are caused by improper usage of our products. Please verify that these items are legal within your state before placing order.
* Our products require professional installation and we are not responsible for the installation of the products. If the product(s) damaged through installation, we are not held responsible for the refund.
* We are not responsible for wrong address or undeliverable address that is provided by buyer. Please verify the address on Google map before placing order. Reshipping fee will be occurred and charge on you, depending on the weight of merchandise.
* When you receive your package, please inspect first that all the stated parts are included in the shipment. Also please check the item to see if there was any damage through shipment or if the item is defective. If there is any problem please contact us immediately. Click here to contact us directly.
* Email our Customer Service Department first before return the item back. Please specify your item number, your eBay ID, and the reason for the return. Click here to contact us directly.
* We work hard to process returns as quickly as possible. Your replacement or refund will process within 4 business days of when we receive the item and inspect it at our store. Please contact eBay or PayPal representative if you cannot get the money back after we issue refund.
* While we always do our best to take back any and all returns, there are a few replacement exceptions of items that cannot be returned to our store due to the fact that the manufacturers will not accept these items back from us. The following are examples of items that cannot be returned:
1. Items with physical damage un-related to shipping, i.e., cracked or broken items are not covered under warranty. In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item, and you will be taken care of immediately. Click here to contact us directly.
2. You MUST notify us within 48 hours if you receive an item that was damaged during shipping. Click here to contact us directly.