What’s the difference between 2G and 3G smart watch?
2G smart watches do not have operating system whose functions are fixed in designing period, and provide little space for user expansion. Just like GT88, DZ09.
Whereas 3G smart watch has its own operating system, CPU, storage and software. Users can download APP by connecting Wi-Fi or cellular data. For example, Our KW88, DM368, DM98 smart watches.
What do you mean by downing APP to sync data?
Usually, A smart watch need a bridge to achieve data synchronization with the phone, i.e., synchronization software. Different smart watch use different sync software. You may find the QR Code in watch menu or user manual.
What’s the difference between Bluetooth connecting and APP connecting?
Generally speaking, when the smart watch connected with phone via BT, you can sync phone call, contacts, call history, music to smart watch and remote control phone camera.
When the smart watch connected with phone via sync software (APP), you can achieve:
Receive phone notification on smart watch, including SMS, Facebook, twitter, WeChat, QQ, and other notification from phone.
Sync sports & health data to phone from smart watch, including steps, calories, mileages, heart rate, sleep data.
What do you mean whether a smart watch can compatible with iPhone or not?
When we say a smart watch is compatible with iPhone, we mean it provide sync software for iPhone. Steps & heart rate data in smart watch can sync to iPhone and notification from iPhone can sync to smart watch.
What should I do if the watch is unable to start?
Generally speaking, we will charge the watch to more than 50% before shipping. However, due to delivery time or shipping bumps, the watch may unable to start. In this case, you can peel off the plastic insulation on battery, then reinstall battery and charge the watch with large electric current.
What should I do if the APP flashes back?
Please check whether the RAM (Random-Access Memory)of your mobile phone is enough. As each APP will occupy some space to run, if the RAM of phone is inadequate, the APP cannot run smooth. On the other hand, please be sure the operating system of your phone is match with the APP, if not, please update the system.
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Have Question or Problem??
Step 1: Contact seller
Step 2: Select the 1st topic: I have a question about using my item or I want to send the seller a message. NO others please!
Select a topic:
I have a question about using my item or I want to send the seller a message(0)(YES)
YES, THIS ONE!!! We will try our best to solve online if possible, if not, will give correct return address.
I did not receive my item(2)(NO)
I need to return my item(1)(NO)
I receive an item that was not as described(1)(NO)
Request to cancel this order(1)(NO)
Step 3: Describe your question clearly; we will give you the best solution
We will help you to track the parcel all the way and give best solution for your order, please do not open case before give us a chance for communication!
1. We have always been trying to provide the best service and reliable product for every customer, However , accident may happen sometimes please message us solve any issue before leaving a negative feedback.
2. We have a very professional and attentive customer support team. Welcome to message us any time and any issue will be solved by our great communications.
Paypal only, eCheque will be held until cleared, All ship to paypal address. Appreciated for the prompt payment, Contact
us if bid by mistake, system open unpaid item automatically.
1. Orders processed within 24-48 hours of payment verification.
2. We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.
3. Service transit time is provided by the carrier. Transit times may be a little delayed during holiday season.
4. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Import Duties:
1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
3. If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not shipping cost, because full shipping fee is prepaid.
Shipping time
1. Different shipping time to each area, please notice before bid.
2. Shipping time may be delayed due to varied situation(such as holidays, war, weather etc.), message us to get good service after Estimated time
Country Approx Delivery Time
United States/Australia/UK 10-15 working days
Canada/Israel/ Azerbaijian/ Russia/
Maldives/ Eastern Europe/ Middle East 25-35 working days
Brazil/Chile/South America may need 6-8 weeks due to
strict custom inspection
Western Europe/New Zealand 18-25 working days
1. Accept Return in 30days for refund or replacement, goods in resalable condition.
2. Offer one year for repair warranty.
3. Contact for address and reference number before return(note: unannounced parcel may be returned to wrong address, seller will not be responsible for this.
4. First 2 months of purchase , buyer pay return postage, seller pay postage for replacement(from China to your location). After 2 months of purchase, non-quality problem, 2 ways of shipping cost paid by the buyer. After 4 months, two way shipping cost paid by the buyer in any circumstances.
5. No factory warranty for the man-made damage(Such as dismantle mainboard, damage screen etc). Our company offer service, factory may charge for repair, message us for details.
