WE ARE AN AMERICAN COMPANY, LOCATED IN CLEVELAND, OHIO,
THIS eBay STORE WAS SPECIFICALLY DESIGNED AND PUT TOGETHER TO BETTER SERVE OUR INTERNATIONAL CLIENTS.
PLEASE use the listing pictures to help you determine condition, style, color and to see other detail that may not be noted in the description. Try the 'ZOOM’ feature, if available, as it is a great way to get a closer look. As the saying goes, "A picture is worth a thousand words!”
PLEASE READ IMPORTANT INFORMATION BELOW
ALL PRICES ARE IN US DOLLARS (USD)
QUALITY: Our products are unquestionably, by far, the best quality silicone cases currently offered on the market.
WE USE THE PLATINUM VULCANIZATION PROCESS and FDA FOOD GRADE SILICONE. (SAFE AROUND CHILDREN) AND OUR TOP GRADE SILICONE DOES NOT OMIT THE FOUL ODOR THAT YOU GET FROM THE CHEAPER SILICONE CASES
***We have sold hundreds of thousands of these silicone cases. We work with a Top Rate Manufacturer that listens to our concerns and lets us have a say in the manufacturing and designing process, and the final outcome of the end product. That is why you will find that our cases are the best quality materials and most detailed cases offered on the market today, period.
OVERSEAS SURCHAGES AND CUSTOM CHARGES: Please research your Country’s surcharge and custom duty charges prior to ordering. Some countries will add additional charges based on the price paid for the item and said amount is not collected by us and must be paid by YOU upon receiving the order.
COLORS: All items are true to color as seen in the pictures shown. The pictures are professionally taken with proper lighting so as to show most of the details and colors properly. We use the PANTONE International Color Chart to make sure that the colors are true as stated.
THE COLOR RED: Red is a color that we have had cutomers tell us that in their eyes it is not red. We know it is red because it is based on the PANTONE International Color Chart, but it has been seen as pink, hot red, orange, and at times even dark red. Obviously the way you see it on your screen and through your eyes may differ from the way it is on our screen and through our eyes. So please make sure that if you order a red in color item that said item is what you want.
MULTI-COLORS AND CAMO: As stated earlier, our pictures are professionallytaken for us and the multi-colors and Camo cases are all different. NO TWO CASES ARE EVER THE SAME, and your item will not look exactly like the picture.
PURPLE/BLACK: The color Purple/Black is exactly that, Purple/Black. Whether it appears on your screen as a dark blue/black or not, please understand that it is purple and not dark blue. Even though the listing states it is Purple/Black we have had many customers order this color ignoring the description and when they received it they write us complaining that they expected it to be DARK BLUE AND NOT PURPLE. We simply ask that you please do not make that same assumption because you will need to pay to ship the item back to us if you make that mistake.
BUYING/PURCHASING: We try very hard to be honest & exact in all our listings, however, we are a few guys and gals giving it our best and we may leave out pertinent information that we don't realize is important. If you have specific questions, please ask us prior to buying. We would be more than happy to answer your questions and concerns, rather than have an unhappy customer.
*** All our items are new and come directly from our factory. We try to include as many photographs as possible to help you determine the style, details, and color of the item, but at times there might remain a question that we will be glad to answer.
SHIPPING CHARGES: Please understand that International shipping, from and to the United States, is not cheap and we simply ask that you know your equipment and be sure that you are ordering the proper item for your equipment so that you do not have to pay international shipping rates to return the item to us.
SHIPPING DAYS: If we receive payment confirmation before 4:00 PM ET in America, we will package and ship your order out that same day, Monday through Friday. If you have provided an email address, you will receive an email with the shipping/tracking information once your shipping label has been generated online.
FEEDBACK: Once you receive your order, if you have any issues with any of the items you receive, please contact us PRIOR to contacting eBay or leaving negative feedback, as most issues can be worked out easily. We would greatly appreciate a POSITIVE FEEDBACK in return if we have met your expectations.
RETURNS & RETURN LABELS: We offer a no questions asked 30 day money back guarantee. If for any reason you are unsatisfied with your purchase, return it to us and we will issue a full refund immediately upon receiving the item back. If you are to ship it back to us, you will need to cover the shipping cost for the return. It is clearly stated in the main listing that the BUYER PAYS RETURN SHIPPING, but it seems to be overlooked by many customers until they desire to return an item. So please understand that WE DO NOT SEND PREPAID RETURN SHIPPING LABELS, UNDER ANY CONDITION, and the return shipping is the buyer’s responsibility.
