How to order

Please place your order and send your photo and text information through ebay messages by going to your purchase history and then selecting the contact seller option from the dropdown list. You can then upload the photo by using the attach photo button or the camera icon when using the app.

Alternatively you can send over your photo to our email address, the details can be found on either your order or payment confirmation. If sending an email please make sure you include your ebay ID. Sorry but Ebay will not allow me to send you my email address on their messaging service. (You can send your photo prior to purchase, to check that they are suitable for your chosen item, although we cannot always guarantee engraving results.)

Item Description - *** New edge to edge engraving ***

Stainless Steel Charm - 15mm x 15mm x 6mm

Our charms will fit most well-known brands of bracelet including Pandora and Chamilia or can be purchased with a snake or rolo stainless steel bracelets (19cm / 7.5inch) or why not put them on one of our chains (18inch as standard 22inch upon request).

You can have any image on the front which can be a photo, hand and footprints, a child's drawing or handwriting. You can then have any text on the back. We are happy to accommodate any design requests and you are welcome to send any images to us before purchase to check that they are suitable for your chosen item, although we cannot always guarantee engraving results.

The image is engraved onto the items, engraved images are made up of thousands of tiny dots which mark the stainless steel item creating a holographic effect, so as you move the item around it will appear darker and lighter. The item is Stainless Steel and therefore silver in colour (scans do not have a black background), and has a high polished mirror finish. Engraved images cannot come in colour, if you would like a colour photo charm please contact us for the correct listing (this is for an heart shaped charm only)

The charms are made out of high quality stainless steel. They make great gifts and keepsakes for any occasion including Valentines, Birthdays, Weddings, Baby Births, Christmas, Mothers & Fathers Day or a lovely way to remember a lost loved one.

Photo Requirements

Please ensure your image is not blurry and not too dark, please do not crop or reduce the size of your image and ensure that there is not a bright background behind the subject. The image that you send can be black and white, sepia or full colour, this does not have any effect on the engraved result. To get the best engraving results we will edit the image and where required remove backgrounds (unless specified otherwise).

Font

Choose your font from the photo provided. If you do not select a font we will default to the font that suits the design best.

Text

Send us your chosen text, making sure you use the correct grammar, punctuation and spelling, as we will copy and paste your text from the email directly on the engraved item.

Design Requirements

Please send us any additional information regarding your order, for instance layout requests and if you require any symbols or emoji’s. If we do not receive any instructions regarding your layout we will add the layout we feel looks best.

Tips for children's drawings or handwritten messages

The best results come from using dark coloured felt pens on a white background (although you can send us any drawing and we can edit it before engraving it, if in doubt you can email the drawing prior to purchase). Please scan or take a bird’s eye photo of the drawing / handwriting. If taking a photo please avoid shadows over the drawing.

Tips for taking hand and footprints

Inkless Wipes

Inkless wipes are used to take hand and footprints and are a less messy alternative to using paint and often give better results. Our inkless wipe pack contains a wipe that leaves a clear residue on the hands and 2x A5 pieces of special paper to take the prints on. The inkless wipes can be found in the accessories section and are normally dispatched within 24 hours of you placing your order. Once you receive the pack and have taken the prints, you then need to take a high quality, bird’s eye photo of the print and send through messages or to our email address, quoting your order reference. 

Dark Paint on White Paper

You can also use a dark coloured paint on white paper to take the prints. Black paint is best. Once you have taken the print(s) please scan or take a high quality, bird’s eye photo of the print and send through messages or to our email address, quoting your order reference. 

Photo

Alternatively you can take a photo of the hand and foot. I will remove the background, but please make sure the image is not blurry and without shadows.

T & C’s  - (For our full Terms and Conditions please read our Terms and Conditions page on our website)

Please send the requested information at time of purchase so that your order is not delayed, make sure it is sent through messages or to our email address , make sure you include your order number otherwise we might not be able to match it to your order. Delivery lead time is from receipt of required information.

We will try to accommodate refunds/cancellations but if your product is personalised and has already been made we cannot except refunds (unless we have made a mistake).

In the unlikely event you are unhappy with your finished product please contact us, if we feel a refund is justified, refunds will only be provided once the product is returned to us. The buyer is responsible for the return postage and we recommend sending via a signed for service.

We will copy and paste your chosen text from your email onto the engraved item, therefore we cannot be held accountable for any mistakes made by you.

Unless specified we will edit and remove backgrounds where we feel you would have the best engraving results. Therefore we cannot be held accountable if you are not happy with the end result.

The engraved images are only as good as the originals sent to us.

Photos of your engraved items maybe be used for advertising unless specified otherwise.