Postage and Delivery
WE DELIVER TO THE ADDRESS YOU PROVIDE US AT THE TIME OF ORDER. PLEASE ENSURE THIS IS YOUR PREFERRED DELIVERY ADDRESS AND YOUR CONTACT DETAILS ARE ACCURATE.
If we experience unexpected problems with availability and are unable to deliver your order within 5 working days, our Customer Service Team will send an email informing you of this.
Failed delivery attempts will be carded, and shown on the courier-tracking page. You must contact the courier to arrange re-delivery or collection. Failed deliveries returned to us will be refunded within 7 days less any charges for delivery.
All orders are subject to stock availability at the time of shipping. Please be aware that we cannot accept liability for any expenses incurred because of delayed or unsuccessful deliveries. We will always endeavour to get your purchases to you within the delivery timescale specified, however, we cannot guarantee that deliveries will be made within this period, nor accept liability for deliveries that are made outside of it.
We usually dispatch within 1 working day after receiving cleared payment and the courier would need another 2 to 3 working days to deliver the item to you. We would greatly appreciate it if you keep that in mind when making an order and contacting us first if you have any concerns regarding the delivery time. Your satisfaction is our greatest priority and you can be sure we will try to solve any issues that you might have.
The majority of parcels are normally delivered between 1-3 working days. If you have not received your item after 5 working days please contact us (please note weekends are not considered working days).
Payment Policy - PayPal
All our prices include VAT. For your own peace of mind and for Buyer Protection we only accept payment through PayPal, VISA/DELTA/ELECTRON, MASTERCARD/EUROCARD, DISCOVER, MAESTRO or AMERICAN EXPRESS. We do not accept cash, cheque, postal orders, bank transfer or any other payment method.
Immediate payment is required on all purchases.
A payment confirmation will be sent once we have received cleared funds. Our delivery charges are per item and are clearly stated on all listings.
All orders are subject to stock availability at time of shipping.
We reserve the right to terminate and cancel your contract with us if:
a. we do not deliver to the geographical location requested in your order
b. one or more of the items that you ordered was listed at an incorrect price due to an error in the pricing information on our store.
We are a VAT registered company and can provide VAT receipt upon request.
Returns Policy
We are committed to selling high-quality products we hope that you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to return something you've bought. If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us within 30 days from the date of delivery to your address.
We are happy to refund the item providing it is returned unused, in its original packaging with all accessories. All returns of products are made at your own risk. Therefore, we strongly recommend that you use an insured delivery method such as UK Mail and Royal Mail Special Delivery. The refund will be processed excluding the original delivery cost.
Incorrect Orders/Substitutes: In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies. Please return the item in its original condition, and upon receipt we will process a full refund. We recommend that you re-purchase your item from our shop under a separate transaction.
Feedbacks
Please help us to continue passing on the savings on to you by leaving us a 5-star positive rating through ebay in all areas, Item as described, Communication, Dispatch time and Postage and Packaging charges.
Negative feedback: Before any negative feedback is left Please message us through ebay first and give us a chance to help you. Our main interest is helping you, our customer and providing the best service possible.
Enquiries or complaints:
We have a dedicated member of staff answering mail everyday Monday to Friday. Any enquiries over the weekend will be answered on Monday. If you have an enquiry or complaint of any kind please contact us through eBay messaging and we will endeavour to respond very quickly usually same day or within 1 working day.
