About Us:
Should
any problems arise with your order, kindly give us the opportunity to
resolve any issue to the best of your satisfaction before opening any
eBay or PayPal dispute.
Prior
to leaving any Negative / Neutral feedback / low ratings kindly contact
us first if there is any issues so we have the opportunity to solve any
problem.
Please
note that we work very hard to provide an excellent service to our eBay
customers and we would like all our customers to be satisfied.
Our office hours are from Monday to Friday from 09:00 AM to 17:00 PM UK Times.
You can contact us via eBay messaging. We aim to respond to all messages within 12-24 hours during our working week.
Any messages received outside of working hours will be responded to on the next working day in the same time frame
Payments:
PayPal is the only method of payment accepted from all buyers,
you do not need a PayPal account to pay via PayPal
you can use any debit or credit card and pay direct into PayPal. Sorry no other payment form is accepted
Postage Information:
We will ship your goods within 1 working day of receiving cleared payment
Purchases made on Friday evening to Sunday will be sent on Monday.
Kindly make sure that you have the correct address on your eBay account.
Return Policy:
For Unwanted, Non-Faulty Goods:
7 days from date of delivery to evaluate product.
If
buyer changes their mind about the product after evaluating it, then
buyer can return the item any time within this 14 day period.Item must be returned in original packaging and ensuring that we receive it without damage.Buyer pays for return postage costs, unless otherwise specified.
For Faulty Goods (within 30 days):
If, within 30 days of receipt, product is found to be faulty, buyer should notify seller.Seller will send postage paid returns label which can be used for returning the product at no cost to buyer.Item can be either refunded or replaced according to buyer's wishes.If buyer wants a full refund, the basic cost of delivery will also be refunded.
For Any Goods (after 30 days):
No Returns or Refunds. We do apologize.
The
above are general guidelines and your statutory rights are not affected
by these. We happily comply to UK's Consumer Contract Regulation (June
2014) and Sale of Goods Act (1979).
Reviews & Feedback Ratings:
Due
to the new detailed seller ratings introduced by EBAY please ensure you
are satisfied that the postage costs and description are accurate
before leaving feedback ratings, as low ratings directly affect our
business. If you have an issue with any aspect of our listing or costs
please contact us before leaving low ratings.
Contact Us:
Have a question about an item on sale?
Want to know if we have something similar in stock?
Dont hasitate to contact us !
We love to hear from our customers, got a question?
Need some help?