Q: Why it has travel history on it?

A:We tested the device to make sure it works fine before we ship the item, so it may has some used history, it is normal when you find the history.

Q: Why when I click Navigation Icon, it has nothing happen, can’t enter the map?

A: Please set the Navi Path: Setting—NaviConfig—●●●—Resident Flash—EU-AU (All America) —xxx.exe, set step by step, until it shows “.exe” .If you do not set the path, it will not work.

Q:Why it can’t find the satellite signal?

A: Please try to reset，and use it outdoor.

Q: Why the maps so old, how can I get the maps update?

A: We preloaded the newest maps to you, usually, we provide maps update per year, You can update the map with our  professional data.

Q: How and where do I input a postcode?

A: First, click the Navigation icon. Once the maps section has initiated, you click the “destination” icon, then click the “Find Address ” icon, where is says ”Town” you click this and you can now enter either a postcode or a town. Most people think there is no postcode option, because it says ”Town” only but just click this and you can now input postcode OR town.

Tip: You MUST input a “Space” between a postcode, such as OL12 “Space” 9SG as opposed to OL12 9SG. Just be sure to input the space between the 3 or 4-digit first set of characters.

Q: Directions and voice alerts are not loud enough?

A: First, please remove the plastic film that covers the back. Second, turn off the FM .Third,you are inside the maps area, click the “Settings” icon, now click “Sounds and Warnings” and then click “Volume” and slide the round icon to full volume. You can also click the down arrow afterwards and scroll down to the “Key” section and slide the round icon to full volume too. This allows you full volume with the unit.

Q: Why does the battery not last very long?

A: With a fully charged battery,you can expect about an hour’s use before it dies.The rechargeable battery associated with this gps(and basically 99.9% on ebay!)are not designed to last a long time like a moble phone,for example.Consider the full battery charge as more for emergency use.It’s best to plug in your car charger into the unit whilst driving.Please note,if you are using this sat nav with a Lorry that has a 24v charge,please UNPLUG the car charger before starting your vehicle when plug back into the sat nav.You won’t lose your maps or destination routes like other sat navs!

Q:Can I type in coordinates?

A:Yes,you can use coordinates to navigate to your destination.

Please leave five stars positive feedback positive comment and Five-Stars.

If you have any question, Give us a chance to serve you, negative feedback could not solve anything,

communication Please!

(NO)                     Three stars is LOW star, NO 1,2,3 stars PLEASE!

(YES)        Please give us Five-star!

Have Question or Problem??

Step 1: Ask us for help.

Step 2: Select the 1st topic: I have a question about using my item or I want to send the seller a message.  NO others please!

Select a topic:

I have a question about using my item or I want to send the seller a message(0)(YES)

       YES, THIS ONE!!! We will try our best to solve online if possible, if not, will give correct return address.

I did not receive my item(2)(NO)

I need to return my item(1)(NO)

I receive an item that was not as described(1)(NO)

Request to cancel this order(1)(NO)

Step 3: Describe your question clearly; we will give you the best solution

We will help you to track the parcel all the way and give best solution for your order, please do not open case before give us a chance for communication!

1. We have always been trying to provide the best service and reliable product for every customer, However , accident may happen sometimes please leave us a message before leaving a negative feedback.

2. We have a very professional and attentive customer support team.  Leave us a message any time and any issue will be solved by our great communications.

Paypal only, eCheque will be held until cleared, All ship to paypal address. Appreciated for the prompt  payment, leave us a message if bid by mistake, system open unpaid item automatically.

1. Orders processed within 24-72 hours of payment verification.

2. We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.

3. Service transit time is provided by the carrier. Transit times may be a little delayed during holiday season.

4. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!    

Import Duties:

1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

2. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.

3. If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not  shipping cost, because full shipping fee is prepaid. 

Shipping time:

1. Different shipping time to each area, please notice before bid.

2. Shipping time may be delayed due to varied situation(such as holidays, war, weather etc.), leave us a message to get good service after Estimated time

Country                                                                   Approx Delivery Time

United States/Australia/UK                                      10-15 working days

Canada/Israel/ Azerbaijian/ Russia/

Maldives/ Eastern Europe/ Middle East                   25-35 working days

Brazil/Chile/South America                                       may need 6-8 weeks due to strict custom inspection

Western Europe/New Zealand                                 18-25 working days

1. Accept Return in 30days for refund or replacement, goods in resalable condition.

2. Offer one year for repair warranty.

3. Confirm for address and reference number before return(note: unannounced parcel may be returned to wrong address, seller will not be responsible for this.

4. First 2 months of purchase , buyer pay return postage, seller pay postage for replacement(from China to your location). After 2 months of purchase, non-quality problem, 2 ways of shipping cost paid by the buyer. After 4 months, two way shipping cost paid by the buyer in any circumstances.

5. No factory warranty for the man-made damage(Such as dismantle mainboard, damage screen etc). Our company offer service, factory may charge for repair.