EBay
Feedback and Cases
We take feedback very seriously and
do the best that we can to ensure that each customer is happy with the
investment. Before placing negative or neutral feedback or opening up a case,
please allow us the opportunity to fix or resolve any dispute or problem. We
are committed customer satisfaction and strive for excellent ratings.
Order Processing and Shipping
We now offer 1 day processing….
Faster delivery time and FREE SHIPPING. Meaning, if your order comes in on
Monday morning, it will generally ship Tuesday morning. Please keep in mind
that the shipping warehouse does NOT open on weekends. Therefore, if your order
comes in on a Saturday, it will be processed Monday morning. International and
non-continental USA orders or processed within two business days. Continental
USA orders are shipped via UPS. All other orders are processed through the
United States Postal Service.
Dead on Arrivals (DOAs) and
Replacements
Although we test all of our products
before shipping, DOAs do happen from time to time. Our warranty will cover the
damaged equipment and we will replace it at NO cost. All DOAs and replacements
will ship via UPS GROUND SERVICE or USPS Priority Mail within 24 hours of
notification. If you need faster shipping times, the buyer will assume the
difference in shipping costs.
Returns
If listing states
that we accept returns, the conditions are:
We accept returns
within 14 days of purchase for any reason. Returned merchandise MUST be in the
original packaging and original boxes for a return to be accepted. The buyer
will be responsible for the cost of the return shipment and will be liable for
the merchandise until we receive it. What this means is that we strongly
recommend insuring the merchandise for the invoiced amount. If we receive
damaged goods, we reserve the right to refuse the refund or discount the value
of the damaged goods from the refund. Please make sure that the returned
merchandise is packaged well and insured to avoid issues. If original packaging
is missing, a 30% restocking fee will be charged.