Welcome to HobbyHeaven, a small model shop run with passion.

1.Packing Methods.

Our packaging methods:

If it is a single object / model, it is wrapped tightly in the bubble foil. Then we put it in a box and fill the empty spaces with paper or a bubble wrap.

If it is a few things, we wrap each one separately in a bubble wrap and place it in a larger box in such a way that it will not be damaged during transport. The free spaces are filled with paper or a bubble foil .

If it is a non-standard shipment (for example, a plastic briefcase for models), we wrap everything in several layers of the braid film and then in thick wrapping paper.

2.Combined shiping

We make combined shipping and encourage you to do it! In this way, we save on packaging costs and you save on shipping costs. If you intend to buy several items, use the 'Add to basket' option and when you finish, please write us a message via 'contact seller' on eBay. We are very responsive, we will soon send you an invoice regarding the discount on shipping costs.

Also, when you buy more items, you can negotiate prices.

Please remember, add the item to the cart and contact us using 'contact with the seller'. We will inform you about the shipping costs and, after your approval, we will send an invoice including shipping costs.

3.International Postage.

International buyers are very welcome. However, I would ask you not to buy the item instantly.

Due to the fact that the royal mail has recently significantly increased the prices of international shipments, I would ask all non-UK customers to contact us in order to determine the shipping costs.

Shipping costs start at 4.40 and ends at 17 pounds. The costs depend on the weight of the items sent and the shipping zone, therefore we weigh each package separately and only then can we inform about the shipping costs.

Just 'add to basket', we will do all the work for you and we send you a message / invoice with costs. You can also contact us with the 'contact with seller' option and we will give you the same quote.

Please remember, add the item to the cart and contact us using 'contact with the seller'. We will inform you about the shipping costs and, after your approval, we will send an invoice including shipping costs. 

4.Feedback, questions.

If it happens that you will somehow be dissatisfied with our service, please contact us immediately via 'contact seller' on eBay before you even open the case. We will depend on customer satisfaction and we do everything to correct our mistakes.

In addition to this if you have any questions about the items sold, you look after some special model or would like to change the packaging or shipping system in some way, do not hesitate to contact us, we want to adjust to your needs.

5.Returns

By law you have 14 days to return any item purchased from us without giving a reason in its original condition. In this case, however, you must cover the shipping cost. We will refund your money to your paypal account.

In addition, you have the right to return and we pay the shipping costs if:

- The item we have sold is not as described.

- The item we have sold is damaged or damaged during transport.

In these cases, we cover the total shipping cost.

You will receive your money back in a few days (usually 1-2) after receiving the goods. In such cases, we try to approach each client individually, so please contact us.