BESTBUY-AU accepts a range of payment options included Paypal, Internet Banking and Bank Deposit.

Bank:  ANZ BANK
Account name: Ausky Australia Pty Ltd
BSB No: 013  260
Account No: 481847885

You should know:

1. Please use your ebay user ID as Payment Reference when you transfer or deposit money into our bank account, so your payment can be identified easily. 
2. All items include GST and a full Tax invoice is available on request.
3. Total (Inc. GST) = Item Price + Shipping & Handling Fees.
Notes:
1. Please do not bid on this item if you can not pay at the time of purchase! 
2. You will receive an eBay invoice when this auction closes. 
3. Immediate payment is required for all Buy it Now purchases. 
4. Payment is expected within 7 days for all Auction purchases.

1. How much is the postage and handling fee?

Please check the postage table on the listing and get the postage and handling fee of the item to your address. If you are not sure how much to pay for the postage, please do not pay until you receive our "payment information", it will show you the item price, shipping postage and the total amount.

*Your eBay registered postcode determines your shipping rate. This rate is displayed near the sale price when you are logged into your account. It displays as either as FREE or a $ figure.

2. Can I change my delivery address after payment?

No. You should provide correct information at your “check out” phase. Your item(s) will be automatically sent out by our system after your payment is cleared, so we are unable to change the delivery address after your payment. 
Please make sure that you use our “check out” function each time of your shopping and fill in the correct delivery information.

3. Buyers will be able to trace the delivery online with a unique tracking number.

• A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
• Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
• Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
• The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
• We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
• Please note that if your area is only covered by a Post Office Drop, or if you are unavailable at the time of delivery, a card will be left in your mailbox to enable collection at your local Post Office.
• 98% of products are dispatched within 2 business day. Ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Allow 5-10 business days for delivery.

Bookings are essential. Collection available from our VIC warehouses at Thomastown. Mon-Fri 9:30am-3:30pm (excl. pub hols). Products are not available for pre-purchase inspection. Most stock resides at Penrith. Transfers can be arranged (allow 2-3 days).

PICKUP PROCESS

1. Proceed through ebay checkout.
2. After determining payment method, select Local Pickup, and make payment.
3. Then contact us via eBay messages to nominate your preferred warehouse.
4. We will email pickup confirmation details to you.

• Payment at site is not permitted.
• Warehouse hours are Mon-Fri 9:30am-4:30pm (excl. public holidays).
• Collection required within 5 business days. Allow up to 30 mins for collection.
• We do not dispatch to courier companies.

• BESTBUY returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. We do accept Returns and Refunds on items sold. Buyers must return item within 7 days after delivery date (restocking surcharge of 20% of sale price). Please contact us at bestbuyau@gmail.com before you sending the item.
• If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
• Items returned must be in the original packaging. All returns must be must be packed securely for shipping. Buyer is responsible return shipping charges.
• Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
• Shipping and handling costs are non refundable.
• When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
• No full refund for goods that have been used or change of mind.
• If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your statutory rights, BESTBUY-AU offer a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. BESTBUY-AU warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law.

The BESTBUY-AU warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The BESTBUY-AU warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by BESTBUY-AU to provide service (not including standard periodic maintenance).

Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubs, safety gear etc.] are not covered by BESTBUY-AU standard warranty once used. Should your part or consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.

Until the nature of any fault is determined, the resolution BESTBUY-AU can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. In the case of a minor failure, the BESTBUY-AU warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Warranties do not apply where items are resold/rented for the purpose of profit.

Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.

Proudly Australian owned and operated, the family at BESTBUY-AU is dedicated to providing you with the very best value for your time and money.

here are no pushy sales people, no need to travel long distances to purchase your items and no disappointment in learning the store doesn't carry your requested tool upon arrival. We endeavour to give you the most accurate description of our products, shipping, payment and warranty terms.

We are transparent in the way we operate our business and our customer service team who work around the clock to make sure your product arrives in great condition and on time.

We are open 24 hours a day, seven days a week, so you can make your purchase whenever you want or need it. Make sure you don't miss out on the best bargains around with BESTBUY-AU.

After more than  10 years on online trading, we understand that if we don't look after our customer, someone else will.  That's why we have a customer team to ensure your every purchase and delivery from us goes as smoothly as possible.

email: ebaybestbuyau@gmail.com