PERSONALISATION INSTRUCTIONS:

·        After your purchase, please leave a note.. *where it states ''ADD A MESSAGE'' on your order before checking out via paypal.

·        We will need the INITIALS that you require to be cut/engraved as soon as possible.

·        No proof is sent out.

·        We will use the details you send us to personalise.

·        Allow between 5-15 working days for cutting, engraving of goods. The despatch timescale for all our personalised products does vary at different times of the year. eg: Peak wedding Season, Christmas etc.  Please see the estimated delivery shown on the listing page before ordering to ensure you have left enough time to receive your goods. 

SHIPPING:

·        Orders are sent out free via Royal Mail 2nd Class Post.

·        If you require a quicker delivery method please choose this option when ordering, however, this does not prioritise your order.

·         We are extremely busy at peak times: eg: run upto christmas & wedding season - please consider this when ordering.

·        Working hours are between 9am-4pm.

·        We do not work evenings and weekends.

RETURNS & REFUNDS:

·        We always comply with eBay's 14-day returns policy,

·        Please take care when ordering your item so that no errors are made.

·        As these items are personalised no refund can be issued after purchase.

·        Should any purchase arrive damaged in transit ,or does not arrive at all, then please contact us and we will try our best to rectify the problem.

·        You should also contact us if the item is faulty in any way or any mistakes have been made.