Please ensure you check your details and then check them again to make sure you have made no spelling mistakes or errors. We engrave EXACTLY as you have asked for, including UPPER and lower case, punctuation and grammar.

We cannot be responsible if you have sent more than one set of engraving requirements and we have engraved the first details you sent, so make sure you check your details carefully before sending the message

Please see the individual items postage information for details on how soon you are likely to receive your item. As a guide all our items are usually dispatched within 2 working days and are either sent royal mail 1st Class (usually delivered within 1-2 working days) and 2nd Class (usually delivered within 3 working days). Heavier items and larger orders are dispatched via My Hermes.

For any queries, please get in touch via eBay 'Contact Seller' section as we might not see the emails on time before processing the orders due to a significant number of emails received every day from our suppliers and partners. We take no responsability for queries sent via email with regards to orders placed. Returns Policy / Terms and Conditions

We are a small family run business, and want to ensure you are happy with your purchase. Should you receive your item and are not satisfied please let us know via message and include a picture if your item is damaged/not as you expect. All our items are made especially for you and therefore are non-returnable  and non-refundable. If we have made an error we will happily send out replacements but no refunds will be offered.