Here at Indigo Herbs we believe in quality products, gold standard service and excellent prices. Since 2005, we have developed a comprehensive range of natural health products that we manufacture.

We focus on 100% natural, pure, whole, botanical ingredients to support a healthy lifestyle and fulfil your needs. We like to think that natural healthy ingredients should be affordable and accessible to everyone, so we don’t over package and we don’t ramp up the prices. Indigo Herbs supports individuals taking care of their health & wellbeing naturally, by making a wide range of premium quality herbs and superfoods available and affordable.

We hope you enjoy exploring our product range, we specialise in pharmacoepial grade herbs, super nutrition, Raw chocolate healthy snacks, Aromatherapy and natural incense.

We advise you to use herbs, superfoods and natural health ingredients in moderation and watch for allergic reactions. We recommend that before taking a new botanical that you research it thoroughly and consult a Medical Herbalist, or Nutritional Therapist. The statements here have not been evaluated and should not be considered as medical advice. If you have a health problem, or you are taking any medication, or concerned in any way then it is wise to consult a Medical Doctor.

We are committed to quality, and we choose to work with growers and suppliers who have an awareness of ecology and a genuine respect for the planet and its people. Many of our products are Organic, certified by The Organic Food Federation, and all are Quality assured.

Our Indigo Herbs customer service team work hard to provide gold standard service and support, and whilst we cannot offer any personal health advice or consultation, we are always happy to chat about the quality, source and traditional uses of our products. We offer a fast delivery service and a full guarantee on all orders.

We can only dispatch your order to your PayPal address at the time of ordering.

All orders to the UK are dispatched by Yodel or Royal Mail. This includes England, Scotland, Wales, Northern Ireland, the Highlands and Islands.

We also offer expedited delivery; this includes England, Scotland, Wales, but no islands or highlands.

All international orders to the rest of world are dispatched by Royal Mail airmail. (Does not include Africa)

Additionally, we offer the Royal Mail International Tracked service for some countries, please see the eBay shipping tab for more information.

STANDARD DELIVERY TO THE UK

• We offer a FREE delivery service by post on all items.

• We will dispatch all orders within 1 working day. Your order is important to us and so is our FAST DELIVERY TIME promise.

• All orders received are dispatched the same day where possible, but by close of business the next working day.

• The Yodel & Royal Mail First Class delivery service aims to deliver the next day, (however this is not guaranteed so in some cases can take a little longer.)

• If we cannot keep our customer promise to you, we will email you to let you know with an estimated real-time dispatch time, just to keep you in the picture.

ROYAL AIR MAIL TO THE REST OF THE WORLD

The Royal mail estimate these delivery times:

Western Europe within 3 working days, Eastern Europe within five working days, Rest of World within seven working days. (However this is not guaranteed)

WHAT TO DO IF MY PARCEL IS DELAYED

We can track & Trace your parcel if it is being delivered by either Yodel or the Royal Mail Expedited Service. If for whatever reason they have tried to deliver but could not , you can arrange for them to re-deliver the next day.

However if your parcel does get lost in the post we offer a full guarantee that we will send your order out to you again. We normally give a period of time until we call the parcel lost, as in many cases it has been held up and is delivered late. For the UK, we wait 15 working days, for over-seas we wait 20 working days and then if you goods have still not arrived we will send them again.

If you wish to cancel your purchase, under the distance selling regulations you have a period of seven working days from receiving your goods to do so. However at Indigo Herbs we extend that period to 30 working days. Please return the unopened products with a note of your order number and reason for cancellation. When we receive the returned goods we will refund you via paypal for the sale price of the purchase. (Not including additional postage costs).

If you are not satisfied with your products, please get in touch and we will arrange to send a replacement product or arrange a refund (if the product is unopened).All postage and package costs remain the responsibility of the customer, unless we delivered an item to you in error, or the item is damaged or faulty.

We accept payment by any of the following methods:

PayPal

Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!