eBay

Listing Template 2018

Important Information

When placing your Order it is IMPORTANT to provide the following information via the "CONTACT SELLER" Link.

· Your Choice Of FABRIC COLOUR

· EXACT WIDTH & HEIGHT Of Window Recess OR EXACT SIZES that you want the Blind made to.(EITHER Bracket to Bracket OR Fabric Sizes)

· If ordering Samples Only, please provide the names of the fabric required.

· Full Measuring & Fitting Instructions can be found in our eBay Shop

If possible PLEASE provide a Contact Phone Number. We can send Tracking Details straight to your Smart Phone

NOTE. We respect your privacy and we will only contact you by phone if we need to speak to you about your Order.

About Us

"A LIFETIME IN THE SHADE"

Yes, we really mean what we say about "A Lifetime In The Shade". Contour Blinds was "born" in 1970 as a small business partnership which at that time incorporated a picture framing service. In 1991 when the owners retired it was acquired by its present owners and has been trading solely in the window shading business ever since. Over the years we have seen many changes but we have never deviated from our original vision and that was to provide a top quality product and at a fair price. Thankfully our vision has stood the test of time. We pride ourselves in providing a first class customer service and our promise to you as our customer that we will go all out and do everything in our power to make your buying experience as seamless and stress free as possible.

Contour Blinds was one of the first Companies in the UK & Ireland to set up an e-commerce website to sell top quality made to measure window blinds directly to customers via the internet. Our measuring and fitting guides have been carefully designed to ensure that it makes it as easy as possible for you to measure and fit your blinds with confidence. Because you are measuring and fitting the blinds yourself, you can save a considerable amount of money against High Street Prices.

Shipping & Returns

Shipping

All products purchased via eBay are dispatched throughout the UK Mainland and Ireland via low cost carriage fees. For offshore customers including the Scottish Islands, Channel Islands, Isle of Wight etc there will be an additional charge depending on weight. Offshore customers should contact us for exact carriage costings before placing their Order.

Bearing in mind of course that as each and every blind leaving the factory has been lovingly created to exact customer requirements, gone through a rigorous Quality Control System, all before being carefully packed, it can sometimes take up to ten working days for the blinds to arrive at their destination. However, in the main, a much shorter turnaround time is achieved more often than not. If in the unlikely event that there is a delay which is beyond our control, we will email any updates as they arrive.

All Orders are dispatched via an Overnight Delivery Service and will require a signature on arrival. However some to the carriers that we use are happy to leave your Order with a neighbour if instructed to do so. A better idea if possible, is to have your Order delivered to an address where someone is normally at home during the day. We will always try to give you a delivery date but please accept that we don't have any control of the Carriers. If no one is at home, and if no specific delivery details have been received the Carrier will leave a calling card. It is vital that you contact the Carrier so that you can arrange an alternative suitable delivery date. Where possible, we will provide tracking links.

Important On delivery it is important to note any damage done to the packaging which may have been caused in transit. If apparent it should be noted on the driver's receipt document. Any damage to the contents is rare, but Contour Blinds cannot be held responsible for any damage unless there is documented evidence. Any damage must be reported as soon as possible by ebay message.

Returns

As every blind is manufactured to exact customer requirements, we can only accept returns if there is a defect due to a manufacturing error. This is very unlikely as each and every blind will have gone through an extensive Quality Control Check and is also supported by our Twelve Months Manufacturing Guarantee.

We cannot accept returns due to incorrect sizes being provided. With this in mind it is important that customers made themselves familiar with the "How To Measure Guide".

We pride ourselves on our Quality Control and Customer Service, so if you are not happy with your purchase, or have an idea which could improve our service please contact us and we will do whatever we feel necessary to resolve any issue.

The carriage for any blinds returned without consent will be the responsibility of the sender.