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DELIVERY
DELIVERY
Delivery

Our aim is to provide quick, safe and competitive cost freight for your goods. Our warehouse staff are very experienced and they will pack all items as carefully as possible and choose a carrier that is the best match for the type of item and the area you live in.

Who do we use? We use top tier delivery services for fast and safe delivey.

Our suggestions to make delivery easier:

Please, before confirming your order, make sure you double check:

How can I follow or track my shipment? You will receive email from eBay once your goods have left our warehouse including tracking number which you can check on the matching carrier website.

Redelivery If the delivery is refused at the delivery address and redelivery or redirection is required, we will need to pass on any extra charges that occur.

Delivery FAQ At any stage, if you have any concerns, please feel free to contact customer service through the Ebay email message system.

Can I pick up? YES – we would love to see you. Please contact us through the Ebay email message system to arrange. We are in NSW Opening hours: 8:30am to 5:00pm, Mon-Fri. Closed weekends.

2.  Can we deliver to a PO Box? Small items – generally less than 10kg can be sent to a PO Box.

3.  Can I change my delivery address after my order has been placed? If your order has not been picked up by the courier – yes. After collection, a redirection fee will apply.

4.  Can my order be delivered to a depot? For bulky items – generally yes. Please contact us to discuss if you need this and we will endeavour to arrange.

5. My delivery hasn’t arrived – what do I do?

Track your shipment with the tracking number provided.
If the item was sent with Australia Post, check at your local post office, even if you did not receive a card.
Check around your property to ensure the goods were not left there already.

PLEASE contact us – we want to help.

6. Can I get an after-hours delivery or weekend delivery? Unfortunately we cannot arrange after-hours or weekend deliveries. We can organise for most shipments to be left in a discrete spot.

7. My goods arrived damaged – what do I do?

Accept the delivery – If possible, notify the driver of the damaged.
Please photograph the damage as soon as you can and email through to customer service - through the Ebay email message system. Please include a phone number in your email. Please do this within 5 days of delivery. After this period any processing of a damage claim will be at our discretion.
We will contact you and sort out the next steps with you. This may entail repairing or replacing the item – but this will be done in co-operation with you and to your satisfaction.

8.  I received the wrong item:

Our apologies – every care is taken, but rare mistakes do occur.
Please contact customer service through the Ebay email message system. We will rectify the mistake as quickly as possible and of course, at our cost.
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WARRANTY

WARRANTY

Warranty

We offer a 12 Month Warranty for Domestic Use

If you received a faulty product please get in touch with us, so our customer service team can get this sorted for you. We want to work with you for a suitable solution

All Items sold by iWoohoo Pty Ltd are covered by a 12 Month Manufacturer’s Warranty, unless otherwise specified.

Our products are not covered if it has been used for purposes other than domestic use.

Who to contact if you have a Warranty issue

Customer Service iWoohoo: Please contact us through the Ebay email message system.

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RETURNS
RETURNS
Do you want to return an item? It’s no problem.

If you're looking to return a faulty or incorrect item, please read the details in the warranty section or contact us through the Ebay email message system so we can sort this out quickly for you.

You may return any item you have purchased for a refund within 30 days of receiving your original order.
You can return the item for refund or exchange – depending on your preference.
We endeavour to accept all returns, and returns to us do not need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may return the item to you.
You are responsible for return freight charges, unless the item is faulty or the incorrect item, where we will cover return freight charges.
All goods will be inspected upon return.
The goods are your responsibility until they reach our warehouse, so please ensure that they are packed up carefully and properly and are not able to be damaged during transit.

Our returns address is:

Please contact us through the Ebay email message system for assistance.

It can take up to 7 working days for your return to arrive at our warehouse in NSW. Once the item does arrive, we will contact you to advise that it has been returned successfully and that your refund has been processed. Depending on the card issuer, it may take up to 10 days for the funds to show in your account once the refund has been processed.
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FAQ
FAQ
1.  Can I pick up?

YES – we would love to see you. Please contact through the Ebay email system to arrange.

We are in NSW Opening hours: 8:30 am to 5:00pm, Mon-Fri. Closed weekends.

2.   Can we deliver to a PO Box?

Small items – generally less than 10kg can be sent to a PO Box.

3.   Can I change my delivery address after my order has been placed?

If your order has not been picked up by the courier – yes. After collection, a redirection fee will apply.

4.   Can my order be delivered to a depot?

For bulky items – generally yes. Please contact us to discuss if you need this and we will endeavour to arrange.

5.  My delivery hasn’t arrived – what do I do?

· Track your shipment with the tracking number provided.

· If the item was sent with Australia Post, check at your local post office, even if    you did not receive a card.

· Check around your property to ensure the goods were not left there already.

PLEASE contact us – we want to help.

6.  Can I get an after-hours delivery or weekend delivery?

Unfortunately we cannot arrange after hours or weekend deliveries. We can organise for most shipments to be left in a discrete spot.

7.  My goods arrived damaged – what do I do?

·         Accept the delivery – If possible, notify the driver of the damaged.

Please photograph the damage as soon as you can and email through to customer service - through the Ebay email message system. Please include a phone number in your email. Please do this within 5 days of delivery. After this period any processing of a damage claim will be at our discretion.
We will contact you and sort out the next steps with you. This may entail repairing or replacing the item – but this will be done in co-operation with you and to your satisfaction.

8.   I received the wrong item:

·         Our apologies – every care is taken, but rare mistakes do occur.

Please contact customer service through the Ebay email message system. We will rectify the mistake as quickly as possible and of course, at our cost.
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ABOUT IWOOHOO

ABOUT IWOOHOO

We are a proudly 100% owned and operated Australian company, located in the South-West of Sydney.

We deliver a wide range of products right to your door step. Some of these product categories include: Camping, Caravan, Fishing, Beekeeping, Outdoor Furniture, Entertainment Products, Indoor Furniture, Patio Gear, Homeware, Garden products and much more. We source quality items from all over the world. We often personally visit factories to assess their work conditions, materials, product lines and workmanship.

We do this because a bad product is not worth our time and your time! Our aim is to source good quality products for the Australian public. We strive to accommodate our customers needs by providing a huge selection of high quality products at an affordable and reasonable price. We work every day on our business practices to give you only the best experience.

You are guaranteed 100% satisfaction from our outstanding team in iWoohoo Pty Ltd.

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CONTACT IWOOHOO

CONTACT IWOOHOO

Due to recent eBay policy changes, we can no longer take calls directly to us. You can however still contact us directly via eBay messages by clicking here, we will get back to you shortly

Due to recent eBay policy changes, we can no longer take calls directly to us. You can however still contact us directly via eBay messages, we will get back to you shortly

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ATTENTIVE SERVICE

Designed to keep your queen bee from escaping her hive or laying eggs in the honey combs, this queen excluder is an essential part of any bee hive if you're planning on having only honey in one beehive box.

Our plastic excluder comes in 8 and 10 Frame size only.